Customer Success Manager
1 week ago
At the heart of our service offering are our people and our promise to deliver a better logistics experience. efm Logistics is the largest 4PL provider in Australia & NZ, designing, building, managing, and providing integrated, optimized supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us apart from the competition.
As a Customer Onboarding Account Manager, you will partner with new customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements and provide valuable insights and expertise to navigate the complexities of the logistics environment and solve problems quickly. You will liaise with various internal departments to ensure a smooth transition to an efm solution.
Your responsibilities will include:
- Building strong relationships with internal and external stakeholders
- Implementing & managing new accounts through the hyper care period
- Training new customers on efm systems and processes
- Providing strong service levels while ensuring competitive pricing
- Project management to ensure accurate, timely, and actionable outcomes
- Influencing change to create efficiencies across the customer's supply chain
- Collaborating with customers to meet project goals & timelines, ensuring service levels and annual NPS scores are achieved
- Managing administrative functions for accounts, including CRM management and general administration
- Monitoring weekly KPIs
Experience Required
- 2+ years of work experience in a customer-facing role, ideally in Account Management or Project Management within the Logistics Industry
- Strong process focus, especially in relationship management
- Deep understanding of business drivers
- Proven analysis, problem-solving, decision-making, and negotiation skills
- Ability to navigate complex logistics scenarios and find optimal solutions
- Passion for delivering a superior customer experience
- Solution-focused mindset
- Enjoy working in a fast-paced, challenging environment
Why join efm Logistics?
- Attractive remuneration scheme with uncapped earning potential
- Focus on ongoing professional development and career growth
- Dynamic, empowering culture encouraging continuous improvement
- Opportunity to be part of an industry leader
- Free parking
- Company functions and team-building activities
- Partnership with charities, supporting community and international initiatives
J-18808-Ljbffr
#J-18808-Ljbffr-
Customer Relationship Manager
5 days ago
Tasmania, Australia beBeeCustomerService Full time $59,995 - $79,995Customer Service Coordinator Job DescriptionWe are seeking a dedicated customer service professional to join our team. The ideal candidate will be based at our Glenbervie site and serve as the primary point of contact for clients.This role requires exceptional communication skills, attention to detail, and a proactive approach to address customer inquiries,...
-
Customer Service Manager
7 days ago
Tasmania, Australia beBeeCustomerService Full timeCustomer Service Manager Job Description">This role involves managing customer repairs and services, ensuring timely completion of tasks while providing excellent customer service. You will also be responsible for administering duties such as processing invoices, reconciliations, and reporting.">Key Responsibilities:">Manage customer repairs and...
-
Customer Experience Manager
2 days ago
Tasmania, Australia beBeeCustomerService Full time $50,000 - $77,000About the Role:This is a high-performance customer service position within our operations team, reporting to the Customer Service Manager. Key responsibilities include managing a portfolio of customers from proposal acceptance to construction commencement, setting clear expectations with customers regarding pre-construction timelines, and establishing...
-
Customer Service Expert
2 days ago
Tasmania, Australia beBeeCustomerService Full time $60,000 - $90,000About this role:We are seeking a highly skilled and motivated Customer Service Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.The ideal candidate will have experience in managing customer repairs and...
-
Customer Services Coordinator
7 days ago
Tasmania, Australia Macphie Ltd Full timeCustomer Service CoordinatorJoin our Team at MacphieFirstly, let us introduce ourselves, Macphie are an internationally acclaimed family ingredient manufacturer, proudly situated in the picturesque and tranquil landscapes of Glenbervie in Aberdeenshire with sites in Glasgow and Midlands too.Our expertise spans across a spectrum of delectable delights,...
-
Tasmania, Australia Buscojobs Full timePart Time PositionGuaranteed base earningsPaths for career progression with a trusted national brandDiscover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.The Harvey Norman Moonah Electrical Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in...
-
Customer Services Coordinator
6 days ago
Tasmania, Australia Macphie Ltd Full timeCustomer Service CoordinatorJoin our Team at MacphieFirstly, let us introduce ourselves, Macphie are an internationally acclaimed family ingredient manufacturer, proudly situated in the picturesque and tranquil landscapes of Glenbervie in Aberdeenshire with sites in Glasgow and Midlands too.Our expertise spans across a spectrum of delectable delights,...
-
Customer Service Officer
4 days ago
Tasmania, Australia Ama Group Ltd Full timeJoin the Micra Breadalbane Team - Customer Service Officer At Micra Breadalbane, we pride ourselves on delivering high-quality automotive repairs-from minor touch-ups to major structural work.As an OEM-certified repairer for brands including Tesla, BMW, Jaguar, Land Rover, Subaru, and Volkswagen, we consistently meet the highest standards in precision and...
-
Customer Support Specialist
2 days ago
Tasmania, Australia beBeeTechnical Full time $100,000 - $140,000Job TitleA Technical Support Engineer position is available to own, investigate and solve customer technical issues.The role involves collaborating with teams, leveraging troubleshooting tools and practices to deliver seamless support experiences.This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and...
-
Customer Sales
1 week ago
Tasmania, Australia Buscojobs Full timeCustomer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & ServiceRepco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia and New Zealand. Our brand stands for quality, expertise and knowledge, and our...
