Team Leader

Eating disorders are complex and debilitating mental illnesses that affect up to 1 in 20 people. Like any mental health disorder, they are not the fault of the individual and can affect anyone no matter their age, gender or background. While serious, eating disorders are treatable. With the right support, full recovery is possible for everyone. Eating Disorders Victoria is the trusted guide for Victorians affected by eating disorders. We help people get the support they need to inspire hope and ensure the earliest possible recovery.

We are a committed, engaged and progressive community health service who value innovation. We are known for developing and delivering eating disorder services that can't be found anywhere else in Australia, or even the world. We are a strong voice for people affected by eating disorders and actively advocate for our eating disorder affected community at state and national level.

We pride ourselves on being a vibrant place to work, where creativity, collaboration and lived experience are highly valued and supported. Our work is guided by our values of Courage, Lived Experience, Authenticity, and Optimism.

We are moving through an exciting time of reform in Victoria's Mental Health System and have every intention of ensuring eating disorders are fully supported in this new system. We want eating disorders to be considered core business when it comes to mental health, so that more Victorians are identified, diagnosed and put on the path to recovery, sooner. We are focused on delivering high quality, data-driven community services that demonstrate the impact of our work, while underscoring the growing community demand for specialised eating disorder services.

The Team Leader - Consumer Peer Work plays a vital leadership role in the development, delivery and continuous improvement of EDV's consumer peer-led support services. Drawing on their personal lived experience of an eating disorder and recovery, this Team Leader role will provide line management, and facilitate or provide consumer perspective supervision to a team of consumer peer workers delivering services including Single Session support, Short-Term Peer Mentor Program, Long-Term Peer Mentor Program, Intentional Groups, Ngamai Wilam Waitlist support and any future services that may be introduced.

The role will lead, develop and contribute to program planning, service design, evaluation, and sector advocacy, while helping to ensure the voices and experiences of people with lived experience are meaningfully embedded across EDV's services and strategic direction. This role will also actively work with several community members, through the direct provision of peer-led support.

Overseen by the Senior Manager Lived Experience, this role promotes and ensures continuous professional development opportunities for consumer peer workers. Working proactively to ensure accessibility to the development, application and embedding of peer work practices.

EDV has a commitment to supporting the Lived Experience Workforce through the EDV Wellbeing Framework. Candidates who have lived experience of an eating disorder must align with the definitions as detailed in the Position Description.

Client support and Case management:

• Lead the delivery of high-quality, trauma-informed peer support for individuals with complex eating disorders and mental health experiences.
• Provide individual peer-led sessions, primarily supporting participants with more complex needs.
• Provide consumer perspective supervision, professional development and guidance to peer workers in the delivery of sessions across all consumer peer-led services including Single Session Thinking (SST) approaches.
• Work autonomously and collaboratively with the Early Help seeking teams to ensure all peer work engagement is grounded in lived experience, informed consent, and ethical peer practice. Model and support boundaries, and person-led approaches in complex care contexts.

Intentional Group Coordination:

• Coordinate and contribute to the design and delivery of intentional group programs.
• Support the consumer peer work team in the effective delivery of groups, community events and co-reflective spaces.
• Lead the co-facilitation of intentional group programs as required.

Program Leadership & Development:

• Provide leadership in the design, delivery, and continuous improvement of peer-led programs. Lead the ongoing review and refinement of resources and practice frameworks to ensure they are trauma-informed, recovery-oriented, and grounded in lived experience.
• Develop practice themes and examples to support workforce development and use insights from reflective practice, peer feedback, and program data to inform service design, evaluation, and innovation.
• Coordinate the client intake process with the support of the Lived Experience Program Support Officer
• Collaborate across all of EDV teams and service including attendance at case review where appropriate.

Team Coordination & Peer Supervision:

• Under the line supervision of the Senior Manager, take responsibility for the coordination, task-based supervision and performance of the consumer peer workforce, ensuring that service objectives are met.
• Ensure all members have access to regular and appropriate consumer perspectives supervision.
• Deliver structured individual and group peer supervision that fosters professional development and reflective spaces grounded in lived experience values.
• Provide guidance and problem-solving support for complex client situations and program design issues.
• Promote ethical peer practice by modelling intentional sharing, boundary awareness, and collaborative risk management.
• Oversee workload distribution to ensure sustainable capacity aligned with program goals, and ensure compliance with organisational policies, and peer workforce standards.

Risk Management:

• Identifies risks, concerns and follows up directly with program participants. Escalate concerns when needed to the Senior Manager role.
• Be the first point of escalation for peer workers across all consumer peer services, providing guidance on complex client situations and program delivery issues.
• Ensure the team adheres to practice governance and other relevant policies to support best practice.

Data Evaluation & Reporting:

• Collates and maintains accurate data in Salesforce to meet internal and external reporting requirements.
• Prepare reports as required under guidance of Senior Manager
• Use lived experience to inform evaluation and contribute insights through data analysis, reflective practice, and program design and development to support the Senior Manager.
• Monitors and supports the consistent use of Salesforce for all peer workers and ensures accurate data input for smooth quarterly reporting.

Strategic Collaboration:

• Support the Senior Manager in establishing and coordinating the EDV Lived Experience Advisory Group.
• Supports lived experience leadership and multidisciplinary collaboration across the organisation and sector, helping to ensure peer perspectives are embedded in decision-making, co-design and systems advocacy.

Essential:

• Certificate 4 Mental Health Peer Work or an aligned qualification
• Substantive experience working in a lived experience role in a mental health setting
• Lived Experience of an eating disorder and alignment with the definitions as specified in the attached Position Description
• Ability and willingness to discuss own experiences of mental illness in the context of supporting staff and someone with an eating disorder
• Ability to integrate the perspectives and experiences of others to build upon your own expertise
• Strong commitment to peer support and ability to value peer work in mental health recovery and implement peer work practice across various settings (internal/external)
• Demonstrated experience working 1-1 providing peer-led support to individuals experiencing mental health challenges
• Experience in effectively leading a small team to deliver on operational objectives
• Experience in providing individual/group consumer perspectives supervision
• Demonstrated experience coordinating and facilitating group spaces
• Experience in contributing to the ongoing evaluation, review and implementation of lived experience services
• Experience in collating and analysing feedback and data to support reporting and evaluation
• Ability to coordinate and work as part of a team in a busy and dynamic office environment
• Ability to identify, respond to and escalate risk for as required
• Willing and available to work flexibly as required to meet the needs of our community (in accordance with relevant Award)
• Excellent communication skills (both written and verbal) and the ability to build rapport and adapt approach according to the audience (clients, stakeholders, services, staff)
• Understanding of the role of professional treatment in recovery from an eating disorder
• Ability to take responsibility for own learning, and to use direction and feedback to develop capabilities
• Ability to demonstrate functional coping mechanisms that allow you to effectively maintain good health and wellbeing, and that enable you to engage fully with the roles and responsibilities of the role.
• A moderate understanding of eating disorders
• Experience in Microsoft Office applications

Note: To view the Full Job Advertisement, Employment Conditions, & Ethical Requirements please follow the below link is not included in this refined version.

• Mid-Senior level

• Part-time

• Information Technology
• Industries
• Mental Health Care