Team Leader

2 weeks ago

Melbourne, Victoria, Australia at Full time

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Conquest Equipment Group is a leading supplier of Commercial floor cleaning equipment and outdoor maintenance solutions. Family-owned and operated, we take pride in offering robust and reliable equipment, backed by exceptional machine servicing and technical support.

A national team of passionate individuals, we love what we do. In fact, Conquest was recently accredited an official 'Great Place to Work' for the third year running.

About the role

We are seeking a highly experienced and driven Team Leader to join our Service Department at Conquest Equipment in Tullamarine. This full-time role will see you leading a team of Service Controllers, ensuring an exceptional experience is provided to our customers, while also driving continuous improvement.

What you'll be doing

Overseeing the day-to-day operations of the Service Controllers, including scheduling, task allocation and performance management

Providing coaching, mentoring and training to team members to develop their skills and capabilities

Monitoring and analyzing team and individual performance metrics, identifying areas for improvement and implementing solutions

Fostering a positive and collaborative team culture, promoting teamwork and open communication

Escalating and resolving complex customer issues, ensuring a seamless and satisfactory customer experience

Collaborating with other departments to improve processes and resolve cross-functional issues

What we're looking for

A hands on Team Leader who drives the mentality we embrace - GSD (Get Stuff Done)

Significant experience (5+ years) in a customer service leadership role, ideally within a Service or Trade related environment

Proven track record of leading, motivating and developing high-performing teams

Excellent communication, interpersonal and problem-solving skills

Strong analytical and data-driven mindset, with the ability to translate insights into actionable improvements

In-depth understanding of customer service best practice operations

Proficient in using customer service management tools and technologies

What we offer

At Conquest Equipment, we are committed to creating a positive and supportive work environment for our employees. We offer a range of competitive benefits, including:

- Generous remuneration package
- Access to Group Profit Scheme
- Opportunities for career progression and leadership development

If you are excited about the prospect of joining us as the Team Leader - Customer Service, we encourage you to apply now.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Service Team Leader?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Service Team Leader

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