
Team Leader
3 days ago
The Operations Team Leader leads a high-performing claims team within a fast-paced financial services environment. Responsible for coaching staff, managing daily operations, and driving service excellence, the role focuses on improving customer outcomes and team performance. It offers flexible working arrangements, a supportive culture, and the chance to make a meaningful impact.
Client Details
This respected financial services firm is known for its customer-first approach and commitment to delivering peace of mind through tailored insurance solutions. With a strong focus on innovation, compliance, and continuous improvement, the company offers a supportive and growth-oriented culture.
Description
- Lead and coach a team of Technical Support Officers and Case Managers
- Drive performance and service quality to meet business goals and SLAs
- Foster a customer-centric culture through effective coaching and leadership
- Manage day-to-day operations including claim allocation and closure
- Provide strategic guidance on customer resolution and experience enhancement
- Identify and mitigate risks, including fraud and vulnerable customer cases
- Collaborate across departments to support projects and change initiatives
Profile
A successful Team Leader should have:
- Proven experience leading customer service or claims teams
- Strong knowledge of insurance principles and claims processes
- Exceptional leadership, coaching, and mentoring capabilities
- A proactive mindset with a focus on continuous improvement
- Resilience and adaptability in a dynamic environment
- Qualifications in insurance, business, or coaching (preferred but not essential)
Job Offer
- A collaborative and inclusive workplace culture
- Opportunities for professional development and career progression
- The chance to make a meaningful impact on customer outcomes
- Flexible working arrangements to support work-life balance
- Employee well being initiatives and a supportive leadership team
If you're ready to take the next step in your career as a Team Leader, we encourage you to apply now.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Leasha Adaway on
-
Tour Leader
3 weeks ago
Melbourne, Victoria, Australia Supplier Tour Leader Full timePrivacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology.Tour Leader (CEO) -...
-
Team Leaders
2 weeks ago
Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full timeOverviewTeam Leaders - Full Time & Casual | VIC LocationsCalling All Hospitality & Retail Leaders - Ready to take the next step in your hospitality or retail career? We're on the lookout for passionate Team Leaders to help us bring the CHI to life across our venues in VIC. Full Time & Casual positions available. If you love leading a team, thrive in a...
-
Team Leaders
2 weeks ago
Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full timeOverviewTeam Leaders - Full Time & Casual | VIC LocationsCalling All Hospitality & Retail Leaders - Ready to take the next step in your hospitality or retail career? We're on the lookout for passionate Team Leaders to help us bring the CHI to life across our venues in VIC. Full Time & Casual positions available. If you love leading a team, thrive in a...
-
Team Leaders
4 weeks ago
Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full timeTeam Leaders - Full Time & Casual | VIC LocationsJoin to apply for the Team Leaders - Full Time & Casual | VIC Locations role at Yo-Chi Frozen YogurtAbout the roleCalling All Hospitality & Retail Leaders - Your Next Big Career Move is Here Ready to take the next step in your hospitality or retail career? Want to work somewhere you're valued, energised, and...
-
Team Leaders
4 weeks ago
Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full timeTeam Leaders - Full Time & Casual | VIC LocationsJoin to apply for the Team Leaders - Full Time & Casual | VIC Locations role at Yo-Chi Frozen YogurtAbout the roleCalling All Hospitality & Retail Leaders - Your Next Big Career Move is Here Ready to take the next step in your hospitality or retail career? Want to work somewhere you're valued, energised, and...
-
Team Leader
3 weeks ago
Melbourne, Victoria, Australia at Full timeAdd expected salary to your profile for insightsConquest Equipment Group is a leading supplier of Commercial floor cleaning equipment and outdoor maintenance solutions. Family-owned and operated, we take pride in offering robust and reliable equipment, backed by exceptional machine servicing and technical support.A national team of passionate individuals, we...
-
Team Leader
3 days ago
Melbourne, Victoria, Australia Urban Lawnscape Pty Ltd Full time $80,000 - $120,000 per yearPosition: Hands-On Team Leader - LandscapingLocation: Melbourne, Growth Areas & New Housing DevelopmentsEmployment Type: Full-timeAbout Us:We are a commercial maintenance and soft landscaping company specialising in new housing developments across Melbourne's growth areas. We are passionate about creating beautiful, sustainable outdoor spaces and maintaining...
-
Team Leader
4 weeks ago
Melbourne, Victoria, Australia Aware Super Full timeTeam Leader - Member and Adviser Help Centre Join to apply for the Team Leader - Member and Adviser Help Centre role at Aware Super. Your SUPER career starts here. As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for...
-
Team Leader
4 weeks ago
Melbourne, Victoria, Australia Aware Super Full timeTeam Leader - Member and Adviser Help CentreJoin to apply for the Team Leader - Member and Adviser Help Centre role at Aware Super.Your SUPER career starts here. As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1...
-
Team Leader
3 weeks ago
Melbourne, Victoria, Australia at Full timeOverviewWe're seeking a Property Management Team Leader to guide, mentor, and inspire our high-performing Property Management team. This is a hands-on leadership role where your sole focus is to provide support and guidance to your team. We are seeking an experienced, knowledgeable and approachable team leader to lead a team of 12, reporting into the...