Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .

Care to join the team?

As the Patient Services Officer, you are responsible for providing administrative and general support to staff, patients and clinicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This is a part-time role, based within our Southport clinic, with stunning views across the Gold Coast.

More specifically, you will:

Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback. Consistently maintain a professional service which meets patient needs. Duties include but are not limited to:

• Support patient billing and payment discussions with clarity, empathy, and professionalism.

• Provide high level support to Doctors and other key stakeholders

• Monitor patient flow throughout the clinic, ensuring a smooth and welcoming experience

• Promptly and courteously manage all incoming telephone inquiries

  • Demonstrate a strong understanding of clinic services to effectively respond to patient questions

    • Schedule doctor consultations, balancing availability with clinical priorities

    • Coordinate all requirements to support successful doctor clinic visits

    • Manage incoming correspondence, including scanning, sorting, and appropriately actioning documents

We're interested in hearing from people who:

• Experienced in administrative roles within fast-paced, customer-focused settings, ideally within healthcare.

  • Knowledgeable in patient billing processes and Medicare funding pathways.

  • Confident in managing urgent matters and coordinating time-sensitive medical appointments with efficiency and care.

  • Highly organised and articulate, with strong communication skills to engage effectively with both internal teams and external stakeholders.

  • Able to work autonomously while thriving in collaborative team environments.

  • Proficient in clinical administration software and the Microsoft Office suite.

  • Committed to fostering a positive and collaborative team culture, aligned with organisational values.

  • Adaptable and open to varied responsibilities in a dynamic environment.

Benefits of joining our team:

• Ongoing learning and development, with the chance to shape your growth

• A close-knit and supportive culture that empowers you to reach your full potential

• Access to continuous professional development to keep pace with evolving clinical practices

• The reward of working in a purpose-led organisation, delivering positive outcomes to patients every day

• The opportunity to contribute to cutting-edge cancer care at one of the world's leading healthcare innovators

• A fast-paced, agile workplace, embracing change and encouraging excellence

• Comprehensive support for you and your loved ones, including confidential external coaching and counselling across wellbeing, nutrition, finance, and legal matters

• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees [including ~260 doctors] across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.