Technical Business Analyst

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team partners with clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work.

We are seeking a Technical Business Analyst for a contract role on a large-scale transformation program that is embedding AI into real-world business operations. You'll work closely with data scientists, engineers, and stakeholders to ensure that innovative AI solutions are designed and delivered to meet actual business needs. You'll act as the connector between technical teams and the business, document processes, operations, and workflows, create clear playbooks, and translate complex requirements into practical outcomes. You'll also support testing and rollout, ensuring solutions are smoothly adopted and deliver long-term value. This is a unique opportunity to contribute to a cutting-edge AI initiative while shaping how advanced technology lands across the organisation.

• Act as the connector between technical teams and the business; document processes, operations, and workflows
• Create clear playbooks and translate complex requirements into practical outcomes
• Support testing and rollout to ensure smooth adoption and long-term value

• Skilled at gathering and documenting business requirements, workflows, and processes
• Ability to create clear operational documentation, guides, and playbooks
• Strong experience translating business challenges into technical requirements
• Comfortable working with cross-functional teams including engineers, analysts, and product managers
• Familiarity with agile delivery environments and iterative ways of working
• Excellent communication skills to engage with both technical and non-technical stakeholders
• Analytical mindset with the ability to identify gaps, risks, and opportunities
• Proven ability to support testing, validation, and smooth rollout of new technology solutions

Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, well-being initiatives, discounted health insurance, and discounts on various products and services. You will be recognised and rewarded for high performance. We support career development through capability fingerprints, industry and partner training programs, special interest groups, and an AI-driven learning platform. We offer meaningful work and opportunities for growth.

EEO statement: NCS Australia is an equal-opportunity employer. We value and support our people and the communities we serve regardless of gender identity, ethnicity, sexual orientation, disability and age. We encourage applications from all sectors of the community, including Veterans and Aboriginal and/or Torres Strait Islander communities. We support adjustments throughout recruitment and employment processes and encourage people with disability to apply.

Work rights and background checks: Applicants must have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

Agencies: We do not contact NCS employees outside of the Talent Acquisition team. Resumes are accepted only from agencies on the preferred supplier panel through the NCS Agency Portal. Resumes submitted outside this process will become the property of NCS. If a candidate is hired outside of this process, no fee will be paid.