Administration Assistant

3 weeks ago

Hervey Bay, Australia Promelius Full time

Are you an organised, detail-oriented professional with exceptional customer service skills?
Do you thrive in a dynamic, client-focused environment? ProMelius, an award-nominated physiotherapy clinic in Hervey Bay, is seeking an outstanding Administration Assistant to join our supportive and passionate team.

About Us

ProMelius provides high-quality allied health services, offering in-clinic, home, hydrotherapy, gym, and community-based care tailored to each patient's needs. Recognised for excellence in the Fraser Coast region, we are committed to delivering exceptional service while fostering a positive environment for both clients and staff.

About the Role

As our Administration Assistant, you will be the welcoming face and voice of ProMelius. Your role will be vital in ensuring our operations run smoothly and efficiently.

Key Responsibilities
  1. Greet clients warmly and professionally in person and over the phone.
  2. Manage appointment bookings, cancellations, and patient schedules.
  3. Maintain accurate patient records and ensure all information is up-to-date.
  4. Assist with billing, invoicing, and payment processing.
  5. Utilise expertise in allied health, including NDIS, DVA, HCP, and WorkCover, to facilitate efficient service delivery.
  6. Collaborate with the multidisciplinary team to achieve organisational goals and uphold service excellence standards.
  7. Maintain the reception area, ensuring it is clean, organised, and inviting.
About You

We are looking for someone who:

  1. Has prior experience in administration within the allied health or medical sector (an advantage).
  2. Possesses exceptional attention to detail and strong organisational skills.
  3. Is a proactive problem-solver who can work independently and within a team.
  4. Demonstrates excellent communication and interpersonal skills.
  5. Can juggle multiple tasks while maintaining a calm and friendly demeanour.
  6. Is proficient with computer systems and software (experience with medical/health software is an advantage).
  7. Has a genuine interest in helping people and contributing to a supportive team environment.
  8. Shows commitment to continuous improvement and professional development.
What We Offer
  1. Competitive salary package commensurate with experience.
  2. Supportive work environment with a collaborative team culture.
  3. Ongoing professional development and growth opportunities.
  4. The chance to work with a dedicated team passionate about improving lives.
  5. Competitive salary and benefits.

This position offers a fantastic opportunity to contribute to the success of a reputable Allied Health organisation and make a meaningful difference in the lives of our clients.

If you are a dedicated, customer-focused individual with a keen eye for organisation and detail who wants to be part of a thriving and meaningful organisation, we'd love to hear from you

How to Apply

Submit your resume and a cover letter highlighting your relevant skills and experience to by COB Friday, 10th January 2025.

Please note: A probationary period of 5 months will apply, with key performance indicators (KPIs) established to guide performance assessment.

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