Field Service Engineer

Roche North Ryde, New South Wales, Australia

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Roche North Ryde, New South Wales, Australia

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Join to apply for the Field Service Engineer - Diagnostics - NSW role at Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A Roche Field Services Engineer provides vital field service activities for Core Lab Instruments, Molecular Diagnostics, Tissue Diagnostics and Sequencing by provision and coordination of all activities relating to instrument troubleshooting, instrument installation, instrument preventative maintenance, software and hardware modifications, relating to both pre and post sales requirements.

Key Responsibilities:

As a Field Service Engineer, you are required to:

• actively involve with the Senior Account Management Teams and participate in regular team meetings to capture and report all field activities undertaken, including all labour and travel incurred via CRM system
• ensure the timely pre-installation inspection and installation of Roche and other analytical systems working hand in hand with Regional Service Manager, Application Specialist and Senior Account Management Team to ensure successful installations occur
• ensure all Preventative Maintenance is carried out in a timely manner as per the manufacturer's guidelines and notify Regional Service Manager for any overdue Preventative maintenance, and ensure any ongoing instrument problems or issues are communicated to all concerned
• ensure Spare Part Management and Boot Stock Accuracy, and identify any training deficiencies and inform the Regional Manager
• promote of all safety, health, and environmental policies and procedures to ensure the safety, health and wellbeing of all employees and visitors.
• ensure compliance with all Roche Processes as documented in policies and procedures, Roche Code of Conduct and Industry Code/s of Practice
  
  

The Service support is primarily provided for instruments located within NSW, however, on occasion there will be travel regionally and interstate as required.

This service is provided based on hours of employment being typically 9 a.m. to 5 p.m. Monday to Friday, and with a requirement to participate in a rotating On-Call Roster to cover the out of hours' service requirements from 5 p.m. to 9 a.m. Monday to Friday and 24 hours Saturday and Sunday.

Who you are:

You have:

• A tertiary degree in Electrical/Electronics or equivalent qualification
• Experience working in field engineering related fields within the Medical Devices industry, having Diagnostic Industry background a plus
• Experience or expertise in the Hematology field a plus
• Experience with IT and Middleware systems with excellent written and verbal communication skills
• A valid driver's license
  
  

Your strong customer empathy and interaction skills and proven record of accomplishment in data connectivity, troubleshooting and resolution will be an advantage.

You are someone who wants to influence your own development and working in a multicultural environment motivates you. Full eligibility to live and work in Australia is preferred for this field (NSW) based role.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What we offer

Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.

We care about you - as a whole person. That's why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you're thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative and Customer Service
• IndustriesPharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing

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