Field Services Engineer

Direct message the job poster from Waters CorporationHR professional || 27K+ Connections || Global Talent Acquisition (IT and Non-IT Recruitment) || Diversity Hiring || HR Analytics.Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a High Performing Field Service Engineer to support the very successful growth of our businesses across Australia.
Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences.
People create the Waters difference.
By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products.
We believe in delivering innovative technology and system solutions to our valued customers to enable their success.
Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results.
With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.As a High Performing Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters' products and services.
The candidate will demonstrate a clear grasp of understanding the customers' business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success".
This position brings a great degree of flexibility working in the field.
The role will be designated to either a territory and/or markets.Responsibilities:Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Establish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedManage service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesEnsure that quality system procedures and Health & Safety standards are adhered to at all timesEducation:Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and educationExperience:3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Ability to perform effective system level troubleshootingUnderstanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)Skills:Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integritySystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skillsTravel:This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service, Sales, and EngineeringIndustries: Biotechnology Research and Pharmaceutical Manufacturing
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