Mobile After-Sales Service Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $140,000

Job Overview
Develop a robust customer service strategy and operations for a leading technology brand in Australia, focusing on delivering exceptional experiences and expanding coverage based on local demand.

Key Responsibilities
  • Develop and execute a comprehensive customer service network strategy
  • Expand service coverage and portfolio based on market analysis
  • Oversee service partners, retail centers, and quality control systems
  • Continuously optimize service workflows and procedures
  • Lead Voice of Customer (VOC) analysis and relationship management programs
  • Implement risk mitigation protocols and ensure regulatory compliance

Requirements:

  • Bachelor's degree with 5+ years in mobile/3C after-sales management
  • Deep expertise in smartphone/IoT product service operations
  • Strong communication skills with a customer-centric mindset
  • Business proficiency in English

What We Offer

  • A challenging and dynamic role in a fast-paced industry
  • The opportunity to work with a global technology leader

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