Venue Manager

Apply now Job no: 533989
Work type: Permanent Full Time
Location: Gold Coast
Categories: Food & Beverage, Leadership

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As the Venue Manager for Signature Dining at The Star Gold Coast, you will be a pro-active and enthusiastic individual with expertise in premium food & beverage service. In this role you will be responsible for the day–to-day operation and effective management of a dynamic team in Kiyomi and Cucina Vivo restaurants, which offer a unique crafted customer experience to our guests.

This is a fantastic opportunity where you will showcase your leadership and venue management skills throughout our property at The Star Gold Coast.

• Manage the operational requirements of the venue and provide leadership and direction
• Lead the selection, training and development of team members to ensure timely recruitment and career growth
• Maintain a guest focus in all services, ensuring that guest service delivery is effective and efficient
• Assist with the development and implementation of business plans for the venues
• Implement strategies to increase repeat guests and positive guest experiences
• Communicate and implement policies and procedures to ensure quality service standards are maintained
• Ensure policies & procedures are followed - including Liquor Licensing, WH&S and Food Safety

• Extensive Food & Beverage leadership experience within a high-end venue
• Ability to identify and drive additional revenue & business opportunities
• Ability to communicate effectively with a diverse range of guests and team members
• Strong stakeholder management experience, people leadership and team engagement skills
• Highly organised, accountable, and eager, with a high attention to detail
• Accreditation in Responsible Service of Alcohol – RMLV/Approved Manager an advantage
• Flexible availability to meet business needs

With your exceptional leadership and hospitality management background, you will take pride in ensuring a safe and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Signature Dining Team up for success.

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Our culture statement and equal opportunity commitment remain integral to our recruitment and employment practices. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support work-life balance.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

Click on the link below to make your next career move with The Star.

Advertised: 09 Sep 2025 E. Australia Standard Time
Applications close: 22 Sep 2025 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.