Customer Manager

Join to apply for the Customer Manager role at McMahon Services

Are you a driven professional seeking to build a meaningful career with a leading Australian owned company? McMahon Services, a privately-owned leader in construction, industrial and environmental services, is looking for an accomplished Customer Manager to join our Building and Construction team.

About McMahon Services

At McMahon Services, we are committed to delivering excellence across Australia and New Zealand. We value our people, foster innovation, and provide opportunities for professional growth. Join us and contribute to projects that contribute to the growth and development of our communities.

With a team of 225 staff and an annual turnover of approximately $150m, our Building and Construction team offers comprehensive commercial construction and building services. Our in-house trades include roofing, cladding, carpentry, plumbing and electrical. As part of a national business, the Building and Construction group permanently operate from offices in Adelaide, Perth, Port Pirie, Woomera Whyalla and Port Lincoln.

About the Role

In this role, you'll be instrumental in driving growth and cultivating strategic partnerships for our Building and Construction team. You'll manage our existing customer base, develop a robust project pipeline, and actively expand our client relationships. The ideal candidate is a commercially aware, self-starting team player who thrives on direct stakeholder engagement and is committed to exceeding both customer and company needs.

The role reports directly to the Executive General Manager and forms a key part of the Senior Leadership Team.

What You Will Do

• Lead customer relationships to ensure satisfaction and successful project delivery from start to finish. This includes site inspections, customer meetings, and project handover events.
• Manage an extensive business development program, including the planning and coordination of corporate events and suites.
• Implement and maintain effective customer service strategies, providing expert advice and solutions, and guiding the team on tender strategies and "win themes."
• Manage and grow our customer list, including key stakeholders, and develop strategic engagement plans.
• Stay informed about industry trends, competitor activities and market developments to identify and act on potential risks and opportunities.
• Represent the business at trade events and functions to expand our network and brand presence.
• Work closely with the Bid and Marketing Managers to prepare customer presentations and inform social media engagement.
• Report monthly on strategic progress to the Executive General Manager.

What You Will Bring

• Experience in sales or business development within the commercial construction industry. The ideal candidate will have strong connections with Architects, Design Consultants and Product suppliers.
• Understanding of commercial construction process, building trades and commercial frameworks.
• Excellent written, oral communication and customer service skills. Public speaking skills highly regarded for this role.

What Will Set You Apart

• Ability to grow into this new role and quickly learn the complexities of our businesses and established joint ventures we operate within.

Why Join McMahon Services?

We offer a supportive, high-performance environment where your skills are valued, and your contributions are recognised. You'll enjoy:

• Competitive remuneration package, benefits and career growth opportunities.
• Vehicle allowance.
• Employee discounts, recognition and financial wellness programs.
• Strong commitment to safety and well-being.
• A culture of innovation and continuous improvement.

Ready to lead our customer experience and drive significant growth? Apply now

At McMahon Services, we embrace diversity and inclusion as fundamental values. We believe that a diverse workforce fosters innovation, creativity and a deeper understanding of the communities we serve. We are committed to creating an inclusive environment where all employees feel valued, respected and empowered to contribute their unique perspectives and talents. We encourage applications from people of all backgrounds, identities and experiences.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Building Construction and Building Finishing Contractors

Referrals increase your chances of interviewing at McMahon Services by 2x

#J-18808-Ljbffr

---