Insurance Case Manager/Senior Case Manager

3 days ago

NewcastleMaitland, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Insurance Case Manager/Senior Case Manager role at Bendigo Advertiser. This is a permanent, full-time position with long-term career progression, located in Newcastle or Tweed Heads. You will work for a leading Australian insurer committed to long-term employment and delivering high-quality service to customers and clients.


Responsibilities
  • Proactively manage a portfolio of NSW Workers Compensation insurance claims to achieve an early and sustainable return to work with reasonable claim costs.
  • Communicate over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice.
  • Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses.
  • Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
  • Monitor, settle and close out claims within the portfolio.
  • Provide a high level of customer service and coordinate with key stakeholders.
  • Complete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements.
  • Stay up to date with developments in relation to workers' compensation insurance coverage and claims management approach, and pass on relevant updates to stakeholders.

Qualifications
  • Experience managing claims in the Australian workers' compensation insurance industry or workers' compensation frameworks overseas.
  • Knowledge of the NSW workers' compensation scheme, legislation and policies, or ability to quickly acquire the required knowledge.
  • A high attention to detail and strong organisational skills.
  • Resilience and a willingness to hold complex conversations.
  • A passion for collaborative teamwork as well as the ability to work independently.
  • A commitment to supporting injured workers with their recovery and return to work.
  • Excellent written and verbal communication skills.

What you'll get in return
  • A full-time role, working in the Tweed Heads or Newcastle CBD, Monday to Friday, standard business hours.
  • A competitive salary of $70k-95k + Super (pending experience).
  • A fun and engaging work environment with a company that values its employees and long-term career progression.

How to apply

If you are interested in this role and feel you have the necessary skills and experience to succeed, click 'Apply Now'. Alternatively, contact Zoe Casbolt at Hays via

#J-18808-Ljbffr

  • Insurance Case Manager/Senior Case Manager

    3 days ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Insurance Case Manager/Senior Case Manager role at Bendigo Advertiser. This is a permanent, full-time position with long-term career progression, located in Newcastle or Tweed Heads. You will work for a leading Australian insurer committed to long-term employment and delivering high-quality service to customers and...

  • Senior Case Manager

    3 weeks ago

    Newcastle-Maitland, Australia eFinancialCareers Ltd. Full time

    Senior Case Manager - Workers Compensation | Charlestown NSWSenior Case Manager - Workers Compensation | Charlestown NSWSENIOR CASE MANAGER - WORKERS COMPENSATION - CHARLESTOWN NSWAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise...

  • Senior Case Manager

    4 weeks ago

    Newcastle, New South Wales, Australia eFinancialCareers Ltd. Full time

    Senior Case Manager - Workers Compensation | Charlestown NSWSenior Case Manager - Workers Compensation | Charlestown NSWSENIOR CASE MANAGER - WORKERS COMPENSATION - CHARLESTOWN NSWAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise...

  • Tmf Case Manager-3

    2 weeks ago

    Newcastle, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager** - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...

  • Tmf Case Manager-3

    1 week ago

    Newcastle, Australia QBE Insurance Group Limited Full time

    TMF Case Manager-3 **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...

  • Case Manager

    2 days ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Multiple 6-month fixed term contracts, with full time hours- Retail and Insurance Discounts from Day 1- Hybrid/remote positions available in NSW The Opportunity Make a real impact in people’s lives and develop your technical expertise...

  • Case Manager

    2 days ago

    Newcastle-maitland, Australia Bendigo Advertiser Full time

    Overview Join to apply for the Case Manager - Workers Compensation role at Bendigo Advertiser . This permanent full-time role offers flexibility to work from home up to 2 days after initial training, with the office based in Newcastle CBD. Responsibilities Support people who have been injured at work and guide all parties through each stage of the claims...

  • Case Manager

    4 weeks ago

    Newcastle-Maitland, Australia ADSSI Limited Full time

    Add expected salary to your profile for insightsADSSI Limited has provided home and community services for over 35 years. Spanning across four locations in the Hunter and the Central Coast, we're a big organisation loaded with career opportunities, ranging from entry-level and traineeships to corporate and executive roles.Together, our brands (Adssi In-home...

  • Case Manager

    4 days ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Make a positive difference supporting our customers- - Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times)- - Permanent role with career development prospectsThe Opportunity As a Case...

  • Case Manager

    2 days ago

    Newcastle-Maitland, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Case Manager - Workers Compensation role at Bendigo Advertiser.This permanent full-time role offers flexibility to work from home up to 2 days after initial training, with the office based in Newcastle CBD.ResponsibilitiesSupport people who have been injured at work and guide all parties through each stage of the claims...