Case Manager

1 week ago

Newcastle, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide timely and personal customer focused and empathetic service to Injured Workers With Highest Needs and their employers. You will oversee and manage all aspects of the a caseload of workers compensation claims within the NSW legislation and compliance guidelines.

This will be a permanent, full-time position based in the Newcastle office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Manage a caseload of WWHN claims and determine ongoing liability for reasonably necessary s60 requests.
- Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses.
- Independently manage a portfolio of both physical and psychological injury claims.
- Complete bi-yearly Wellbeing Plans with workers, doctors and providers to set ongoing goals for rehabilitation, treatment, care and support.
- Facilitate medical case conferences and conduct claims reviews as required.

ABOUT YOU
- Strong technical and case management capabilities.
- 12 months of insurance/workers compensation experience desirable
- Relevant allied health, insurance or business qualification desirable
- The ability to multitask and shift priorities when needed.
- Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
- High attention to detail and organisational skills.
- Undertake face to face meetings with customers as required

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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