Case Manager

2 weeks ago

NewcastleMaitland, Australia EML Group Full time
Overview

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team based in Newcastle, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. We have multiple entry level roles available in our claims teams where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners. Case Management is a team effort We have designated specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders. Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work. As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on either Tuesday or Wednesday the 23rd and 24th of September. This will be a full time, permanent position commencing on the Monday 27th October 2025 based in our Newcastle office, with flexibility to work from home up to 3 days per week once you\u2019ve completed training.

Responsibilities
  • Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
  • Conduct claims reviews, case conferences or face to face meetings with clients as required.
About You
  • Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service is highly desirable.
  • Willingness to go above and beyond for customers.
  • The ability to multitask and shift priorities when needed.
  • Thrive on working in a team environment and collaborating with others.
  • Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
  • High attention to detail and organisational skills.
What We Offer
  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Insurance

#J-18808-Ljbffr

  • Case Manager

    3 weeks ago

    Newcastle-maitland, Australia The Benevolent Society Full time

    Case Manager - Pathways to Safety and Support - Identified Aboriginal Roles2 x 12-month contract roles based across the Hunter New England Health District$41.49ph - $48.47ph+ Super + Salary Packaging(salary dependent on lived experience and qualifications)Flexible, friendly organisation, WFH & 9-day fortnight optionsThe Benevolent Society considers that...

  • Case Manager

    3 weeks ago

    Newcastle-maitland, Australia Bendigo Advertiser Full time

    Overview Join to apply for the Case Manager - Workers Compensation role at Bendigo Advertiser . This permanent full-time role offers flexibility to work from home up to 2 days after initial training, with the office based in Newcastle CBD. Responsibilities Support people who have been injured at work and guide all parties through each stage of the claims...

  • Insurance Case Manager/Senior Case Manager

    3 weeks ago

    Newcastle-Maitland, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Insurance Case Manager/Senior Case Manager role at Bendigo Advertiser. This is a permanent, full-time position with long-term career progression, located in Newcastle or Tweed Heads. You will work for a leading Australian insurer committed to long-term employment and delivering high-quality service to customers and...

  • Case Manager

    3 weeks ago

    Newcastle-Maitland, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Case Manager - Workers Compensation role at Bendigo Advertiser.This permanent full-time role offers flexibility to work from home up to 2 days after initial training, with the office based in Newcastle CBD.ResponsibilitiesSupport people who have been injured at work and guide all parties through each stage of the claims...

  • Physiotherapist and Case Manager

    3 weeks ago

    Newcastle-Maitland, Australia Hunter New England Local Health District Full time

    Physiotherapist and Case Manager - Level 3Join to apply for the Physiotherapist and Case Manager - Level 3 role at Hunter New England Local Health District.Empower recovery as a Physio with HBIS - support brain injury rehab, build brighter futures, and grow your career in a supportive team.Remuneration and DetailsRemuneration: $ $58.52 per hour +...

  • Case Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Samaritans Full time

    Permanency Support Program- Full Time max-term 12-month contract- This role is paid under the SCHADS - Level 5T**he opportunity**The Case Manager is responsible for providing professional and accountable case management for children and young persons, their family and carers in the Samaritans Permanency Support Program. In addition, Case Managers are...

  • Case Manager

    1 week ago

    Maitland, Australia The Benevolent Society Full time

    **Full time 12 month contract position role based in Maitland**: - ** $92k - $99k inclusive of Super + Salary Packaging**: - **Flexible Friendly organisation, WFH option available** **About the role** Our Family Connect and Support Service brings together families, support services, and community resources to prevent a difficult situation from escalating...

  • Case Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Samaritans Full time

    14 weeks paid maternity leave or 3 weeks paid parental pay- Salary Packaging on a range of everyday living expenses- Free access to our corporate Employee Assistance Program**Permanency Support Program - Case Manager****Full Time contract until 30th June 2027****Location: Newcastle****This role is paid under the Social, Community, Home Care & Disability...

  • Case Manager

    2 weeks ago

    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Case Manager

    2 weeks ago

    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...