Account Manager

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. We aim to empower brilliant people to achieve incredible things each day.

Our business team is dynamic, fast-moving, and evolving – and we're looking for an experienced Account Manager to join our B2B teams in Perth. You'll take the lead in shaping the success of your accounts, owning the day-to-day execution of your strategy while aligning with monthly and quarterly growth targets. By gaining a deep understanding of your clients\' businesses, industries, and challenges, you'll craft tailored strategies that provide ongoing value, driving both client success and your own. You'll focus on long-term growth, putting customer satisfaction and loyalty at the heart of everything you do. You'll nurture relationships and create sustainable, lasting business opportunities that grow with your clients over time. Your impact will be seen in the achievement of targets—from sales growth to customer retention and more—and you'll position yourself as a trusted partner who delivers tailored solutions based on sound commercial insight.

• Lead day-to-day execution of your account plan, aligning with monthly and quarterly growth targets.
• Gain deep insights into clients' businesses, industries, and challenges to create tailored strategies that deliver ongoing value.
• Focus on long-term growth, increasing client satisfaction and loyalty while prioritizing sustainable results over quick wins.
• Achieve individual targets including sales growth, customer retention, and overall account performance.
• Build strong, long-term relationships with business clients, offering clear, value-driven solutions.
• Continuously improve the sales pipeline by driving higher lead volume, accuracy, and close win rates via Salesforce.

You thrive on building and maintaining deep relationships with contract/account management, including 3+ years in face-to-face or field sales within a Business to Business (B2B) environment. Your strategic, customer-first mindset is complemented by a sharp commercial focus, always spotting opportunities to grow and deliver results. In addition, you will have:

• Minimum 7 years sales experience, with ideally all or a majority in B2B environments
• 5+ years in contract/account management, including 3+ years in face-to-face or field sales with a proven track record in forecasting, managing, and growing sales pipelines.
• Expert at forecasting and driving sales and margin performance.
• Skilled in building and optimizing high-quality sales pipelines (volume, value, win rates, velocity).
• Experience using Salesforce or similar CRM tools.
• Strong analytical abilities, using Excel (or similar) to identify customer opportunities and prioritize actions.

• Flexible work arrangements to suit individual needs.
• Generous discounts across Officeworks and Wesfarmers brands; access to benefits program for exclusive discounts and perks.
• Growing Families Policy to support team members during family expansion.
• Employee well-being resources, including access to an Employee Assistance Program (EAP) and ongoing well-being programs.
• Public holidays flexibility to observe cultural or religious holidays
• Learning and development programs to support career growth
• Career opportunities across the broader Wesfarmers Group

At Officeworks, we operate best when our team represents the communities we serve. We are committed to providing a safe and supportive work environment and encourage applications from candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.