Program Support Officer

Brisbane North PHN is committed to improving health outcomes through strong partnerships and innovative primary health care solutions. We're an organisation that values Integrity, Diversity, Courage, Collaboration, and Impact – and we're looking for someone who shares those values.

About the role

The Program Support Officer is responsible for key outcomes under the Implementation Support Project; a national capacity building project working with Australia's 31 PHNs to develop and strengthen PHN's regional mental health intake and navigation services and Medicare Mental Health Centres.

To ensure the organisation works effectively to achieve its annual business plan, each team member has responsibility for a range of activities and outcomes. These activities and outcomes are reviewed once a year formally and on an ongoing basis informally with team members and managers.

• provide project support and coordination with the Implementation Support Project
• contribute to the development and monitoring of project activities
• provide extensive and high-quality administrative support to the Implementation Support Project Manager, Coordinator, external partnership groups and networks
• guide and facilitate contract administration including monitoring contract deliverables, due diligence checks, stakeholder updates and tracking receipts and invoices
• meeting and event coordination, including online national stakeholder meetings of 50+ people

About you

The Brisbane North PHN Leadership Capability Framework applies to all roles within the organisation. Applicants must address these capabilities.

• Qualifications and/or demonstrated experience in administrative and project support activities including organising meetings, taking minutes, and diary management in a computerised work environment.
• Exemplary phone and customer service skills, including experience dealing with confidential and sensitive information in a professional manner.
• Knowledge of the primary healthcare industry and mental health service provision is highly desirable
• Engages with others at all levels with respect, collaboration and cultural sensitivity
• drives innovation - contributes to our culture of continuous quality improvement
• shapes systems - works productively within internal and external systems and networks

At Brisbane North PHN, you'll be part of a values-led team where people and purpose come first. We offer meaningful work that directly contributes to better health outcomes in our community, alongside a supportive and flexible work environment.

Here's what you can expect:

We offer meaningful work, a values-led culture and a strong focus on people. Benefits include:

• Purpose-led work that delivers real community impact
• Hybrid flexible work and wellbeing support
• Salary packaging with generous NFP tax concessions
• 5 weeks' annual leave + 17.5% leave loading
• Annual PD funding to support your growth
• Modern office-based Northside of Brisbane
• Access to EAP for you and your family

Apply now with your resume and a brief cover letter (max. 2 pages).

• Direct any queries to hr@brisbanenorthphn.org.au
• Review the position description – copy and paste the URL into your browser: https://brisbanenorthphn.org.au/web/uploads/downloads/Position-descriptions/PD_ProgramSupportOfficer_ISP_PHNCooperative_01092025_EO.pdf
• Salary $$64,737.36 base + Super + Salary Packaging – max term contract 30/06/2025

Applications will be reviewed as received, and we may close the advertisement prior to the closing date (2nd October 2025) if a suitable candidate is identified.

Brisbane North PHN is committed to diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and those with lived experience of mental illness.