Club Services Manager-Ferny Grove

Position number

Posted date

28-Aug-2025

Closed date

30-Sep-2025

Division

Residential Aged Care

Business unit

Northern Operations

Office location

Ferny Grove

Real impact you can feel good about

There's something special about what we do at Regis. We know that real care isn't only about meeting needs, it's about truly knowing the people we look after.

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

The opportunity

Join our passionate team who love what they do and can support you in building your career at our Regis Home. Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.

Where you will call home

Regis Gerny Grove is located in close proximity to local shops, the Keperra Golf Course and is conveniently within walking distance to Ferny Grove train station, connecting the suburb to Brisbane CBD in under 35 minutes. As a Regis Club Services home we pride ourselves in offering an extra layer of choice and services for our residents who appreciate the little extras

About the role

We are currently seeking a Club Services Manager for our Regis Ferny Grove home in Ferny Grove QLD. The Club Services Manager is responsible for the 'concierge' activities relating to Regis Club Services. The primary focus of the role is to ensure residents and family members have one point for customer contact.

This is a full time role Monday - Friday, business hours.

This role is very hands on and includes ensuring delivery of all the Club Service commitments. As the Club Services Manager you will have significant interface with all other facility functions (lifestyle, clinical, catering, maintenance, admin, support services).

Regis requires someone who is an outstanding communicator, a team player, and passionate about the value of good customer service. You will need to possess an outgoing personality, be a people person, have the ability to work unsupervised, have good organisational skills and a flair for promotion.

Additionally, you will manage enquiries and resident sales and be involved in the admission and welcome process. This will include tours of the facility for potential customers, ongoing follow ups and the final sale process.

The essential skills and experience that you will be asked to demonstrate are:

• Coordinate the Welcome Process; manage enquires, conduct tours, facilitate the sales process, coordinate the admission and resident orientation activities.
• Be the face of the "Regis Club Services"
• Handle the day -to-day resident and family queries.
• Be responsible for managing the service levels and delivery of the Club Services Commitments.
• Administration and Budget Management
• Build productive working relationships across the Regis organisation

If you are a highly motivated customer service professional who has the desire to move forward with your career in a new and exciting direction, please apply today.

Benefits that support and reward you

Enjoy flexible working, competitive hourly pay, overtime, strong development training and programs including opportunities for traineeships or Bachelor Degrees through our Study Assistance Program, and reward and recognition programs celebrating your hard work.

At Regis, real impact starts with you.

No matter your role, you can take pride in knowing you are making a real, lasting impact on people's lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis

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