Client Liaison Coordinator

3 weeks ago

Perth, Western Australia Mswa Full time

Every day, your efforts will help our clients achieve their defined and funded goals, empowering them to live their best lives.

11th August, 2025

We are looking for an experienced Client Liaison Coordinator to join our Butler service centre. In this full-time fixed-term role (end date 06/02/2026), you will manage a caseload of Aged Care or NDIS-funded clients. Your primary responsibilities will include connecting clients with internal and external services, guiding them through their Aged Care or NDIS journey, and helping them achieve their goals.

Key Responsibilities:
  • Develop and implement service agreements.
  • Address feedback about services and assess service referrals to ensure funding eligibility.
  • Monitor client budgets and costings.
  • Conduct in-home visits to better understand client needs.
  • Ensure compliance with Aged Care and NDIS standards.
Essential Requirements:
  • Experience or qualifications in Disability Services or Aged Care Services, ideally within a similar role.
  • Excellent interpersonal and communication skills.
  • A genuine desire to make a difference.
  • NDIS Worker Screening Check (or willingness to obtain).
  • Current Australian "C" Class Drivers Licence with no restrictions.
  • Exceptional time management and organisational skills to prioritise your workload and meet conflicting deadlines in a busy environment.
  • Administrative skills with the ability to multitask in a dynamic environment.
  • A positive attitude, which makes a huge difference.
Benefits:

As a not-for-profit organisation, we offer generous salary packaging options, up to $18,500, to cover expenses like living costs, mortgage payments, or car leasing—helping you pay less tax on your income.

We also provide generous leave policies, discounts on major retailers, and the opportunity to engage in meaningful and rewarding work every day. Above all, you will be part of MSWA's mission to empower Western Australians living with neurological conditions to live their best lives.

Join Us:

If you believe in life, not limits, and are ready to make a significant impact, apply now. For a confidential conversation, please email talent@mswa.org.au. Apply for the job.

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