Centre Manager

3 weeks ago

Rockhampton, Queensland, Australia AMA Group Ltd Full time
AMA Group Opportunities

AMA Group is a leader in collision repair with the largest network of facilities across Australia and New Zealand. We support our team in providing repairs for a wide range of vehicles, from small private cars to commercial trucks and buses. With around 3,500 employees across approximately 150 locations, we are committed to outstanding customer service and getting over 300,000 people and businesses back on the road each year. Join us and go anywhere.

Our Brands
CAPITAL SMART

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T is an industry leader known for customer satisfaction and innovation. We provide our employees with safe, supportive, and rewarding working conditions. Be part of our extensive network and explore your potential.

ACM PARTS

ACM Parts is Australia's largest provider of alternative and specialty parts to the automotive repair industry. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts, aiming to redefine quality and service standards in vehicle repair.

The Opportunity

We are seeking a full-time Centre Manager for either our AMA Group Solutions or Capital S.M.A.R.T Repairs team. Reporting to the State Operations Manager, you will lead and motivate your team, overseeing the daily operations of the centre. This role offers opportunities for growth, stability, and security within the larger AMA Group.

Role Responsibilities
  1. Manage workshop production to ensure targets are met and vehicles are repaired to pre-accident condition according to AMA and Work Provider quality standards.
  2. Ensure accurate quotes, quality assurance inspections, and that repairs meet quality expectations.
  3. Provide exceptional customer service and maintain positive relationships with clients and work providers.
  4. Manage profitability by preparing and reviewing P&Ls, budgets, job costings, KPIs, and management reports.
  5. Oversee staffing and ensure adequate staffing levels and processes are in place. Build and maintain strong work provider relationships.
  6. Maintain a safe work environment by adhering to WHS policies and procedures, reporting safety incidents, and ensuring compliance.
Benefits
  • Reward and recognition programs
  • Career development and training opportunities
  • Referral bonuses for recommending new team members
  • Discounts on parts and tools
  • Uniforms provided
  • 24/7 professional counselling for team members and their families

We value our team members, focusing on individual strengths and diversity to foster fulfilling careers. AMA Group is an equal opportunity employer, committed to inclusive hiring practices. If you have the drive and talent to grow, apply now and be part of our journey.

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