Installation Coordinator
2 weeks ago
Smart Energy is a leading national home electrification company specialising in the installation of solar systems, batteries, and hot water heat pumps for the Australian residential market. Our mission is to empower homeowners to embrace renewable energy by making it easy for them to do so and helping them save money. From humble beginnings in a Byron Bay warehouse, we've grown into a national business with20 teams operating across Australia. Now,nine years in, Smart Energy continues to make a significant impact on the clean energy industry and we're only just getting started.
About the Role
We are seeking anInstallations Coordinatorto join our Operations Teamin ourByron Bay Head Office. This is a full-time, onsite position focused on coordinating and scheduling over60+ installations per weekacross solar, battery, and hot water systems.
In this role, you will be responsible for managing the day-to-day communication between our contractor network and our residential customers. You'll work closely with ourNational Operations Managerto ensure timely, high-quality installations while maintaining strong working relationships with a large base of electrical and plumbing contractors across the country.
Key Responsibilities
- Confirming future availability of install teams
- Rescheduling appointments for the week/day directly with customers
- Recruiting electricians and plumbers nationally
- Answering inbound telephone calls & texts with our customers, installers and nationwide sales teams
- Regular confirmations & rearrangement negotiations
- Resolving issues as they arise
- Reaching resolutions by defusing and reassuring sometimes frustrated customers and contractors
- Minimum 1+ years relevant experience (scheduling, project management, BDM)
- Customer service experience
- Great communication skills - ability to talk to tradies and tell them what is what
- Love working in a fast-paced environment where innovations happen instantly.
- Motivated and willing to learn.
- Excellent organization skills and the ability to prioritize.
- Tech Savvy and commercially astute
- Currently residing in the Northern Rivers/Gold Coast region (able to commute to our Byron Bay office Monday-Friday)
- Australian Permanent Resident and/or full working rights are essential
- Experience dealing with contractors or trades (Highly regarded)
- Experience negotiating trading terms or contracts
- Salesforce experience
- Experience usingGoogle Sheets or Excel
Apply Now
If you are looking for a long-term opportunity in a value-driven, future-focused company, we would love to hear from you
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