Case Manager

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Join to apply for the Case Manager role at QBE Insurance

• Location: Parramatta or Newcastle
• Type: Permanent, full time
• Hybrid role, happy to talk flexible working

We are seeking a Case Manager to join our Workers' Compensation Self-Insurance team based in Parramatta. As a Case Manager, you'll be responsible for managing the end-to-end claims process, delivering a high-quality experience for injured workers and supporting their safe and timely return to work.

• Manage a portfolio of workers' compensation claims from end-to-end, ensuring timely and effective outcomes for injured workers and the business.
• Apply your knowledge of self-insurance legislation to assess liability, coordinate treatment, and facilitate sustainable return-to-work plans.
• Collaborate with internal stakeholders, treating practitioners, and external providers to drive proactive claims management.
• Maintain accurate and compliant documentation in line with regulatory and audit requirements.
• Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
• Work within a supportive team environment that values expertise, collaboration, and professional development.

• Previous experience in insurance and workers' compensation, with a sound understanding of relevant legislation and claims processes.
• Strong influencing capabilities, complemented by well-developed written and verbal communication skills.
• A customer-centric mindset focused on achieving optimal outcomes for injured workers and stakeholders.
• Demonstrated resilience in managing complex and challenging scenarios.
• Effective time management skills and the ability to perform under pressure in a fast-paced environment.
• A proactive attitude and eagerness to learn within a dynamic and collaborative team setting.

We're an international insurer building momentum toward realising our vision of becoming the most consistent and innovative risk partner. Our people are central to our success, and we're committed to an inclusive workplace where everyone feels valued and respected. With more than 13,000 people across 27 countries, we're big enough to make an impact but small enough to be a friendly workplace.

• Hybrid Working – a mix of working from home and in the office to support work/life balance
• Life Leave and generous leave policies to support life events
• Free holistic wellbeing coaching, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for new parents, including paid super
• Voluntary super contributions and company matching
• Income protection and related insurance premium coverage
• Discounts on insurance products and other services

• Awards recognising diversity, inclusion and workplace excellence
• Platinum employer on the Australian Workplace Equality Index (AWEI)
• Top graduate program recognitions
• Family friendly workplace accreditation

APPLY NOW and let's make it happen. Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognises the value of diverse perspectives and experience. If you require support with access requirements or alternate work arrangements, or would like to connect with one of our networks, please contact

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Insurance

Equal Employment Opportunity: QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.