Case Manager

Overview

People & Capability Advisor at Evolve Housing

Flexible working arrangements available

Be part of a purpose driven culture that is inclusive and diverse.

Enjoy a 35-hour week, NFP salary sacrifice benefits & generous salary

Responsibilities

• Oversee a designated caseload, handling everything from the initial referral to intake and eventual exit.
• You will actively engage in daily face-to-face client meetings, promptly addressing client emergencies in real time and ensuring positive tenant outcomes through follow-up actions.
• Develop and implement collaborative individual support plans with residents that include a range of interventions and address the needs and goals of the client.
• Proactively seek feedback from relevant support partners and follow up weekly to assess client's needs and create additional strategies to optimise client support.
• Deliver wholistic proactive, hands-on support to clients, which may include accompanying them to appointments and providing support during these appointments.
• Actively participate and be present at relevant block meetings, resident engagement activities, and new housing sites to raise awareness of support service unit offerings and the referral process among residents.
• Maintain and nurture networks and relationships with external support agencies and community organisations.
• Proactively gather feedback from relevant support partners and conduct weekly follow-ups to assess client needs, devising additional strategies to enhance client support.
• Closely monitor the progress and outcomes of individual case plans, ensuring that the plans continuously align with client needs and goals, including coordinating timely reviews, PWIs, surveys, and exit planning.
• Engage effectively with internal departments and particularly with Housing Services on complex residents and identify collaborative strategies to help sustain tenancies.
• Work with partners to understand client outcomes and ensure client engagement.
• Promote the Support Services and associated programs both internally to staff and externally to potential clients.
• Maintain up-to-date documentation and files within a timely manner in database system and any other data capturing tools.

What we're looking for

• Do you believe in everybody's "right" to have a place to call home?
• Are you energised and motivated by building relationships?
• Do you pride yourself on impeccable attention to detail?
• Are you proficient in tenancy management system?
• Do you relish accountability?
• Do you face challenges head on with positivity?
• Are you passionate about providing the best possible customer service experience you can?

About Evolve Housing

Evolve Housing Limited is one of Australia's leading not-for-profit Community Housing Providers (CHPs), focusing on providing social and affordable housing. We provide innovative housing services and solutions to those in need and develop partnerships that provide positive social outcomes for individuals and their communities.

Evolve Housing has over 25 years' experience in property and tenancy management and a reputation for social excellence. With a current portfolio of over 4,000 social and affordable properties housing over 10,000 people, we offer the opportunity to work for a dynamic and rapidly growing organisation.

What you'll need

• Degree qualified in Human & Social sciences e.g. social work, mental health, community development services, social work (desirable)
• A minimum of three (3) years of hands-on experience in case management, involving clients facing diverse and intricate challenges, including, but not limited to, mental health issues, domestic violence situations, and experiences related to hoarding and squalor.
• Proven ability to engage and support individuals with challenging needs and evidence of processes undertaken to develop and implement comprehensive client support plans.
• Strong knowledge and understanding of underlying causes of homelessness and complex needs.
• Flexibility to respond to unplanned client needs requiring face to face field support work on a daily basis.
• Demonstrated application of effective and appropriate written and verbal communication skills.
• Demonstrated understanding, respect and sensitivity towards cultural and social diversity and clients with complex needs, especially individuals from Aboriginal and Torres Strait Islander and culturally and linguistically diverse backgrounds or communities.
• Proficient level of experience in using and learning software applications (SRS, Office 365 & Excel) and any other office technology
• Knowledge of Government policy and legislation applying to community housing.
• Proven experience and knowledge of Trauma Informed Practices
• Possess a current Drivers Licence
• Willingness to obtain a National Criminal Record Check
• Willingness to obtain a NDIS check

Benefits

You will be part of a culture with true purpose, where we care about helping our clients and our community.

Do you want a career that takes you places?

You will be paid a generous salary where NFP salary sacrifice can increase your take home net pay by approximately $10K through salary packaging benefits.

You will have flexibility with a 35-hour week or the choice of a compressed working 9-day fortnight and working from home options.

You will secure a career that takes you places through ongoing career development.

What happens next?

To apply, submit your resume and a covering letter addressing all selection criteria.

Evolve Housing encourages Aboriginal and Torres Strait Islander applicants to apply.

Evolve Housing welcomes applicants from Culturally & Linguistically Diverse backgrounds.

Evolve Housing is a proud LGBTQI+, family friendly certified organisation that thrives on creating and sustaining a diverse and inclusive culture.

Privacy Statement: Evolve Housing is committed to respecting and protecting the privacy and rights of individuals in relation to their personal information. Our Privacy Policy outlines how we collect, use, store, and disclose information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please refer to our Privacy Policy on the Evolve Housing website if you would like more detailed information. You may also request a copy of the Privacy Policy from any Evolve Housing employee.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Non-profit Organizations

#J-18808-Ljbffr

---