Case Manager

4 weeks ago

City of Parramatta Council, Australia QBE Insurance Full time
Overview

Case Manager role at QBE Insurance – Parramatta, NSW. Full-time, permanent, hybrid working arrangement available.

Location: Parramatta
• Type: Permanent, full-time
• Hybrid role, flexible working options available.

The opportunity

We are seeking a Case Manager to join our Workers' Compensation Self-Insurance team based in Parramatta. As a Case Manager, you'll be responsible for managing the end-to-end claims process, delivering a high-quality experience for injured workers and supporting their safe and timely return to work.

Your responsibilities
  • Manage a portfolio of workers' compensation claims from end-to-end, ensuring timely and effective outcomes for injured workers and the business.
  • Apply knowledge of self-insurance legislation to assess liability, coordinate treatment, and facilitate sustainable return-to-work plans.
  • Collaborate with internal stakeholders, treating practitioners, and external providers to drive proactive claims management.
  • Maintain accurate and compliant documentation in line with regulatory and audit requirements.
  • Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
  • Work within a supportive team environment that values expertise, collaboration, and professional development.
About you
  • Experience in insurance and workers' compensation with understanding of relevant legislation and claims processes.
  • Strong influencing capabilities with well-developed written and verbal communication skills.
  • Customer-centric mindset focused on achieving optimal outcomes for injured workers and stakeholders.
  • Resilience in managing complex and challenging scenarios.
  • Effective time management and ability to perform under pressure in a fast-paced environment.
  • Proactive attitude and eagerness to learn within a dynamic, collaborative team.
About QBE

QBE is an international insurer focused on becoming the most consistent and innovative risk partner. We value diverse perspectives and strive for an inclusive workplace where everyone feels valued and respected. We offer opportunities for development and a range of benefits.

Benefits
  • Hybrid working – a mix of working from home and in the office
  • Life Leave to support major life events
  • Wellbeing coaching, counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for new parents, including paid super
  • Voluntary super contributions with company matching
  • Income protection and insurance coverage
  • Discounts on various products and services
Apply and next steps

Application Close Date: 25/09/2025 11:59 PM. To apply, click Apply and follow the step-by-step process. Successful applicants will complete work rights, police and credit checks as a condition of employment.

Equal Employment Opportunity

QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates. If you require support with access requirements or alternate arrangements, contact recruitment@qbe.com.


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