Case Manager

7 days ago

City of Parramatta Council, Australia QBE Insurance Full time
Overview

Case Manager role at QBE Insurance – Parramatta, NSW. Full-time, permanent, hybrid working arrangement available.

Location: Parramatta
• Type: Permanent, full-time
• Hybrid role, flexible working options available.

The opportunity

We are seeking a Case Manager to join our Workers' Compensation Self-Insurance team based in Parramatta. As a Case Manager, you'll be responsible for managing the end-to-end claims process, delivering a high-quality experience for injured workers and supporting their safe and timely return to work.

Your responsibilities
  • Manage a portfolio of workers' compensation claims from end-to-end, ensuring timely and effective outcomes for injured workers and the business.
  • Apply knowledge of self-insurance legislation to assess liability, coordinate treatment, and facilitate sustainable return-to-work plans.
  • Collaborate with internal stakeholders, treating practitioners, and external providers to drive proactive claims management.
  • Maintain accurate and compliant documentation in line with regulatory and audit requirements.
  • Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
  • Work within a supportive team environment that values expertise, collaboration, and professional development.
About you
  • Experience in insurance and workers' compensation with understanding of relevant legislation and claims processes.
  • Strong influencing capabilities with well-developed written and verbal communication skills.
  • Customer-centric mindset focused on achieving optimal outcomes for injured workers and stakeholders.
  • Resilience in managing complex and challenging scenarios.
  • Effective time management and ability to perform under pressure in a fast-paced environment.
  • Proactive attitude and eagerness to learn within a dynamic, collaborative team.
About QBE

QBE is an international insurer focused on becoming the most consistent and innovative risk partner. We value diverse perspectives and strive for an inclusive workplace where everyone feels valued and respected. We offer opportunities for development and a range of benefits.

Benefits
  • Hybrid working – a mix of working from home and in the office
  • Life Leave to support major life events
  • Wellbeing coaching, counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for new parents, including paid super
  • Voluntary super contributions with company matching
  • Income protection and insurance coverage
  • Discounts on various products and services
Apply and next steps

Application Close Date: 25/09/2025 11:59 PM. To apply, click Apply and follow the step-by-step process. Successful applicants will complete work rights, police and credit checks as a condition of employment.

Equal Employment Opportunity

QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates. If you require support with access requirements or alternate arrangements, contact recruitment@qbe.com.


#J-18808-Ljbffr

  • Case Manager

    2 weeks ago

    City Of Parramatta Council, Australia EML Group Full time

    EML Group Parramatta, New South Wales, AustraliaCase ManagerEML Group Parramatta, New South Wales, AustraliaAs part of our diverse team based in Parramatta, you will help make a positive impact on someone's life every day.You will feel great satisfaction knowing your talent and hard work has a purpose.We have multiple entry level roles available in our...

  • Case Manager

    2 weeks ago

    City of Parramatta Council, Australia EML Group Full time

    EML Group Parramatta, New South Wales, AustraliaCase ManagerEML Group Parramatta, New South Wales, AustraliaAs part of our diverse team based in Parramatta, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.We have multiple entry level roles available in our...

  • Case Manager

    2 weeks ago

    City of Parramatta Council, Australia QBE Insurance Full time

    OverviewJoin to apply for the Case Manager role at QBE Insurance1 week ago Be among the first 25 applicantsJoin to apply for the Case Manager role at QBE InsurancePrimary DetailsLocation: Parramatta or NewcastleType: Permanent, full timeHybrid role, happy to talk flexible workingThe opportunityWe are seeking a Case Manager to join our Workers' Compensation...

  • Database and CRM Coordinator, Office of Advancement

    2 weeks ago

    City of Parramatta Council, Australia CASE Full time

    Ref 3857/25 Database and CRM Coordinator, Division of Western Sydney and External EngagementWestern Sydney University, Parramatta, NSWFull-Time, Fixed-Term Position until 31 July 2026Remuneration: HEW Level 7 $124,203 to $133,967 a.| Includes 17% Super & LeaveBased at Western's Parramatta South CampusWork on high-impact fundraising initiatives that support...

  • Philanthropy Project Coordinator, Office of Advancement

    3 weeks ago

    City of Parramatta Council, Australia CASE Full time

    Ref 3855/25 Philanthropy Project Coordinator, Division of Western Sydney and External EngagementWestern Sydney University, Parramatta, NSWFull-Time, Fixed-Term Position until 31 July 2026Remuneration: HEW Level 7 $124,203 to $133,967 a. | Includes 17% Super & LeaveBased at Western's Parramatta South CampusDrive Purpose, Deliver Impact. Join Us in Shaping the...

  • Case Manager

    2 weeks ago

    City of Parramatta Council, Australia Evolve Housing Full time

    OverviewPeople & Capability Advisor at Evolve HousingFlexible working arrangements availableBe part of a purpose driven culture that is inclusive and diverse.Enjoy a 35-hour week, NFP salary sacrifice benefits & generous salaryResponsibilitiesOversee a designated caseload, handling everything from the initial referral to intake and eventual exit.You will...

  • Case Manager

    6 days ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232**Case Manager** **Engagement Support Program** **CVE Engagement and Support Unit** **Location: Parramatta with flexible/hybrid options** **Employment type - Ongoing Full-Time role** **Salary - **$101,947 pa - $112,849 pa, plus employer's contribution to...

  • Case Manager

    2 weeks ago

    Parramatta, Australia Gallagher Full time

    **Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...

  • Case Manager

    4 days ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Case Manager

    1 day ago

    Parramatta, Australia Bolton Clarke Full time

    Full time perm role | Mon - Fri | WFH and Office - Competitive Salary + Super + KM reimbursement + $18,550 salary packaging - Be supported in your role by a welcoming and experienced team The Case Manager will have a wide knowledge and experience of aged care and community resources and be sensitive to multicultural/diversity issues thereby ensuring care...