Case Manager
4 weeks ago
Case Manager
EML Group Parramatta, New South Wales, Australia
As part of our diverse team based in Parramatta, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.
We have multiple entry level roles available in our claims teams where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.
Case Management is a team effort We have designated specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.
Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.
As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on Tuesday the 9th September 2025.
This will be a full time, permanent position commencing on the Monday 13th October 2025 based in our Parramatta office, with flexibility to work from home up to 3 days per week once you've completed training.
YOUR RESPONSIBILITIES
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
Conduct claims reviews, case conferences or face to face meetings with clients as required.
ABOUT YOU
Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service is highly desirable.
Willingness to go above and beyond for customers.
The ability to multitask and shift priorities when needed.
Thrive on working in a team environment and collaborating with others.
Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
High attention to detail and organisational skills.
WHAT WE OFFER
We stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
If this position is of interest to you, please apply now.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Insurance
#J-18808-Ljbffr
-
Case Manager
4 weeks ago
City of Parramatta Council, Australia EML Group Full timeEML Group Parramatta, New South Wales, AustraliaCase ManagerEML Group Parramatta, New South Wales, AustraliaAs part of our diverse team based in Parramatta, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.We have multiple entry level roles available in our...
-
Case Manager
3 weeks ago
City of Parramatta Council, Australia QBE Insurance Full timeOverviewCase Manager role at QBE Insurance – Parramatta, NSW. Full-time, permanent, hybrid working arrangement available.Location: Parramatta • Type: Permanent, full-time • Hybrid role, flexible working options available.The opportunityWe are seeking a Case Manager to join our Workers' Compensation Self-Insurance team based in Parramatta. As a Case...
-
Case Manager
2 weeks ago
City of Parramatta Council, Australia QBE Insurance Group Full timetime left to apply End Date: September 6, 2025 (11 days left to apply) job requisition id 343168 Primary Details Time Type: Full timeWorker Type: Employee Primary Details Time Type: Full timeWorker Type: Employee - Location: Parramatta or Newcastle - Type: Permanent, full time - Hybrid role, Happy to talk flexible working The opportunity We are...
-
City of Parramatta Council, Australia CASE Full timeRef 3857/25 Database and CRM Coordinator, Division of Western Sydney and External EngagementWestern Sydney University, Parramatta, NSWFull-Time, Fixed-Term Position until 31 July 2026Remuneration: HEW Level 7 $124,203 to $133,967 a.| Includes 17% Super & LeaveBased at Western's Parramatta South CampusWork on high-impact fundraising initiatives that support...
-
Case Managers
2 days ago
Parramatta, Australia Toll Group Full timeCompany Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...
-
Case Manager
2 days ago
Parramatta, Australia QBE Full timePrimary Details Time Type: Full time Worker Type: Employee Your new role At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved. Our Case Managers work...
-
Case Manager
4 weeks ago
Wollongong City Council, Australia Illawarra Mercury Full timeJoin to apply for the Case Manager role at Illawarra Mercury6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewLife Without Barriers is hiring a Case Manager for the Family Based Care team servicing the Wollongong & Illawarra region. You will collaborate closely with children, young people, their...
-
Case Manager
5 days ago
Parramatta, Australia QBE Full timePrimary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Career- Fixed Term Contract - Maternity Leave Cover- Retail and Insurance Discounts from Day 1- Location: Parramatta NSW + WFH The Opportunity Our Case Managers have the opportunity to work directly with some of our most important workers to...
-
Case Manager
2 weeks ago
Parramatta, Australia Gallagher Bassett Full time**Introduction** Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of...
-
Case Manager
19 hours ago
City of Brisbane, Australia Cover-More Group Full timeJob Category: Call Centre and Customer Service Job Description Are you ready for an adventure in Travel Assistance? At World Travel Protection (WTP), protecting people is our priority. Whether it’s a corporate trip or a holiday abroad, we help travellers stay ahead of risk - and when emergencies happen, we connect them instantly with the experts who can...
