Administrative and Customer Support

1 week ago

Toowoomba, Queensland, Australia Solargain PV Pty Ltd Full time

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Administrative & Customer Support Officer

Are you highly organised, customer-focused, and looking to join a supportive local team? Solahart Darling Downs is a trusted provider of solar hot water, solar power, and battery solutions across the Toowoomba, Lockyer Valley, and Darling Downs region. We are seeking a motivated Administrative & Customer Support Officer to become a part of our team.

About the Role

This is a full-time role (Monday - Friday). You\'ll be the first point of contact for our valued customers, while also providing essential administrative support to keep our operations running smoothly.

Key responsibilities include:

  • Handling inbound phone and email enquiries with professionalism and care
  • Coordinating customer bookings and scheduling installations/services
  • Processing quotes, invoices, and customer documentation
  • Proficiency in CRM systems, scheduling software, Microsoft Office, and email systems is required for managing customer documentation and business operations
  • Assisting with government incentive paperwork (e.g. STCs)
  • Supporting the sales team with lead follow-up and customer communications
  • General office administration tasks to support daily business operations
About You

We are looking for someone who is:

  • Friendly, approachable, and passionate about great customer service
  • Highly organised with strong attention to detail
  • Confident using computers and learning new systems
  • Able to work both independently and as part of a close-knit team
  • Previous experience in administration or customer service is desirable, but not essential
  • Australian work rights are required for this position
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Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia? Do you have experience in administration?

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