IT Desktop Support

4 weeks ago

Sydney, New South Wales, Australia PharmaCare Laboratories Full time

Job Type: Permanent - Full Time
Location: Warriewood, NSW
Job Category: IT

About the role

PharmaCare is seeking a skilled IT Desktop Support professional with basic to intermediate networking experience to join our dynamic team. As part of the IT department, you will play a crucial role in providing essential desktop support within our innovative and fast-paced environment. This permanent, full-time position offers an exciting opportunity for the right candidate to contribute to our ongoing success in the IT sector. If you are passionate about delivering top-notch technical support and thrive in a collaborative setting, we encourage you to apply and be part of our dedicated team.

You will be responsible for providing technical assistance and support related to computer systems, hardware, and software and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

  • Support for end users with Windows devices and application support including Windows OS and MS Office 365.
  • Complete ongoing and regular maintenance, such as patching and updates for company devices.
  • Build subject matter expertise and capability around key vendor solutions.
  • Configure and manage network switches with VLANs and Wireless Access Point (WAP) controllers.
  • Be responsible for providing technical support and incident management across technology areas and platforms.
  • Provide seamless onboarding and offboarding of staff.
Requirements and qualifications
  • 3+ years of experience in an IT service or service desk role, including network administration.
  • Proficient in using ticketing systems to manage workload.
  • Network administration experience, including VLANs, patching, switches, DNS and DHCP servers, and VPN.
  • Working knowledge of Microsoft Windows, macOS, and iOS.
  • Hybrid Active Directory/Group Policies.
  • Microsoft Office 365 Suite.
  • MDM solutions such as NinjaOne, Microsoft Intune, or Jamf.
  • Enterprise-grade cybersecurity solutions, Veeam backup.
  • ITIL foundation certification.
  • Experience with technical writing.
  • MS Office 365 administration including SharePoint, Teams, OneDrive.
  • Driver's license and car to travel to other sites.
Desired attributes
  • Strong troubleshooting and problem-solving skills for desktop, network, and mobile technologies.
  • Ability to work in a collaborative environment and manage multiple tasks.
Location and schedule

Based in Warriewood on Sydney's northern beaches. This is a full-time on-site role.

About the company

About us: PharmaCare is dedicated to enriching people's lives through improved health and wellness. We are an Australian-born and family-operated business with a global reach, selling and marketing brands in pharmacies, supermarkets, department and variety stores around the world.

Extras you'll love
  • On-site 3 level gym with dedicated personal trainers and daily classes
  • Full-time barista with free coffee and smoothies
  • Generous monthly product allowance to support health and wellbeing
  • Paid parental leave, subsidised health and salary continuance insurance
  • Flexible working hours
  • On-site parking
  • Employee assistance/wellbeing initiatives
  • Ongoing training and development programs
  • Leave loading

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