Library Customer Service Officer

2 days ago

Liverpool, Australia Liverpool City Council Full time

**WHY US**:
We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.

**JOB DETAILS**1 X Perm Part Time 21 hours, 5 days/ week over a 7-day bandwidth $41.27 to $45.13 per hour + super

**JOB DESCRIPTION**:
We are looking for a Library customer service officer to deliver best practice library services across our libraries. The position is based at Liverpool but work across libraries and locations is expected. Hours are spread across 5 shifts a week, rostered as 2 x morning, 2 x afternoon and 1 x evening or weekend shift per week.

The role is 100% customer facing and previous public library experience would be highly regarded.

This position requires ALIA recognised qualifications as library technician or above.

**ABOUT YOU**

To be successful:

- Completion or progress towards completion of a Diploma in Library and Information Science or equivalent, conferring eligibility for associate membership of the Australian Library and Information Association.
- Class C Drivers Licence
- Demonstrated experience working in a customer service environment including cash handling
- Demonstrated ability to lead and work within a multi branch team
- Supporting staff and customers in the policies and procedures, including use of equipment and access to the collection
- Assisting with information enquiries
- Demonstrated enthusiasm for Library innovation and experience in upgrades and change.
- Experience in a public library and with inter-library loans, collection management and digital services.
- Knowledge of Library Management Systems, digital technology and corporate systems.

**BENEFITS OF WORKING AT LCC**
- Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant.
- Learning and development opportunities
- Subsidised parking and a location that is also close to Liverpool station.
- Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to our Employee Assistance Program.
- Access to a Fitness Passport membership.

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

**CLOSING** 23 September 2025

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