Coordinator Library Customer Service

Coordinator Library Customer Service role at Liverpool City Council

Join to apply for the above role. This opportunity focuses on leading customer service across the library network and supporting community-focused services.

• Employment type: Permanent, Full Time
• Hours: 35 hours per week, 5 days per week over a seven-day bandwidth
• Salary: $111,867.28 to $122,577.95

• Lead the delivery of outstanding customer service across the library network through the support and development of trained, responsive and engaged staff.
• Ensure processes and services meet the changing needs of the community.
• This is a senior leadership role reporting directly to the Manager of Library and Museum Services with a large team of direct and indirect reports.
• Draft and contribute to policy development; plan and deliver the library's strategic, financial, workforce, information technology and operational plans.
• Support and develop a team of Customer Service and Branch staff to deliver quality services to internal and external customers through regular meetings, data collection and evaluation, individual work reviews, annual work plans and regular communications.
• Contribute to innovative programming and initiatives to activate branch libraries and enhance community engagement.
• Identify opportunities for service improvement and lead changes in library services and systems.

• Completion of degree or Post Graduate level library and information studies, conferring eligibility for associate membership of the Australian Library and Information Association (ALIA).
• Current Class C Drivers Licence.
• Experience in a range of roles including supervisory level within public libraries, including leading staff teams.
• Ability to activate branch libraries with innovative and community-inclusive programming.
• Experience in resolving customer issues and providing quality customer services.
• Experience in implementing innovative Library-based information technology systems.
• Experience in devising and implementing innovative customer service programs.
• Experience in developing and implementing library policies and plans.
• Experience in identifying and evaluating training needs of staff and developing and implementing training programs.
• Experience in implementing changes in library services and systems.

• Attractive annual salary package (salary dependent on relevant skills, experience and competencies).
• Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to Employee Assistance Program.
• Access to Fitness Passport membership.
• Internal professional Learning and Development opportunities.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check.

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident. We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First Nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

Please click the "Apply" button above. Applicants must submit a covering letter outlining your interest and how your background and experience suit this opportunity, as well as your resume.

Click here for a copy of the position description.

Closing 18 September 2025

For further information about the position, please contact Samata Billa, Talent Acquisition Partner at billas@liverpool.nsw.gov.au.