Guest Service Agent

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Join to apply for the Guest Service Agent role at Novotel Hotels

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Guest Service Agent

First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
  
  

What You Will Be Doing

• Warmly greet guests, manage check-ins and check-outs, respond to requests, and process payments, all while delivering exceptional service
• Take guest accommodation reservations accurately and efficiently, ensuring all details are captured to meet guest needs
• Take initiative to create personalised guest experiences and anticipate needs before they arise
• Recognise, acknowledge and recruit loyalty program members, making them feel valued and appreciated
• Confidently promote hotel facilities, identifying opportunities to enhance a guest's stay through upselling.
• Prepare resources and coordinate for group arrivals and VIP member arrivals to ensure a seamless welcome.
• Manage guest communications, including handling internal and external phone calls professionally and efficiently.
  
  

Qualifications

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation with a passion for creating memorable guest experiences
• A friendly personality paired with professionalism and a high standard of personal presentation
• Detail-oriented with the ability to multitask in a fast-paced environment
• Collaborative team player with a positive attitude
• Creative problem-solving skills to address guest concerns effectively
• Proficiency in hotel management software, preferably Opera Cloud or similar POS systems
• Basic computer skills and ability to learn new technologies quickly
• Flexibility to work various shifts, including evenings, weekends, and public holidays
• Knowledge of Barossa and surrounding areas to provide local recommendation
• Previous experience in hospitality or customer service is preferred
  
  

Additional Information

The ideal candidate brings a strong guest first attitude, sharp problem solving abilities, and the confidence to preform well in a fast-paced environment.

Solid computer skills are essential, and experience with Opera Cloud is a definite advantage.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesHospitality

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