Guest Service Agent

3 weeks ago

Port Stephens Council, Australia Oaks Hotels, Resorts & Suites Full time
Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

Step into a key front-facing role at Oaks Port Stephens Pacific Blue Resort, where coastal relaxation meets professional service. We are currently seeking a Full Time Guest Service Agent to join our welcoming team and help create smooth, memorable stays for every guest.

As the first point of contact, you'll provide outstanding service from check-in to check-out, handling enquiries and issues with warmth, confidence, and professionalism.

Key Responsibilities:
  • Greet guests on arrival with a warm, friendly, and professional manner.
  • Manage check-in and check-out processes efficiently.
  • Respond to guest enquiries in person, by phone, and via email.
  • Assist with bookings, room allocations, and special requests.
  • Resolve guest concerns promptly and ensure follow-up where required.
  • Provide local knowledge and recommendations for dining, attractions, and experiences.
  • Maintain accurate records and process payments using property systems.

Full-time hourly rate (excluding super):

Monday – Friday: $26.70

Saturday: $33.38

Sunday: $40.05

Qualifications
  • Previous experience in a front office, guest service, or receptionist role (preferred).
  • Excellent communication and interpersonal skills.
  • Ability to multitask and remain calm under pressure.
  • Strong attention to detail and accuracy in handling reservations and payments.
  • A polished, professional appearance and demeanour.
  • Availability to work across a rotating roster including weekends, early mornings, and evenings.
  • Knowledge of hotel systems (e.g., Opera, RMS) is advantageous but not essential.

Additional Information
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.
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