Guest Service Agent

1 week ago

The Rocks, Australia Bonza Bike Tours Full time

**Bonza Bike Tours**

**Guest Service Agent**

**ABOUT US**

**Since 2004, Bonza Bike Tours has been one of Sydney’s top tourism experiences, ensuring every guest goes home with amazing memories of their time with us and their time in Sydney. We are a fun company with a mission to provide the most recognisable, unique and entertaining tours in Sydney. We place great value on customer service and understand the importance of building strong, lasting relationships with our customers, business partners and employees.**

**ABOUT YOU**

We want someone who enjoys working in a fun atmosphere, has a strong attention to detail, and loves interacting with people from around the world. We are looking for someone who will excite our customers about our products and give them an insider's guide to Sydney. We want a colleague who will work hard and have a good time doing it

Bonza is looking for a talented GSA who can demonstrate the following qualities:

- Positive, fun-loving attitude, while consistently performing at a high level
- Flexibility to work in a dynamic, small business environment
- Excellent communicator, composed, and able to think on your feet
- Ability to adapt communication style to different audiences and relate to any type of person
- General creativity and ability to come up with new ideas and solve problems on the spot
- Ability to study the local area and give recommendations to guests to make the most of their trips
- Has a high attention to detail and takes pride in completing work to a high standard
- 1-2 years of experience in tourism, hospitality, restaurants, retail, or other customer service role

ABOUT THE ROLE

Our guest services team makes sure everything is organised and running smoothly for our customers to get the most out of their time with us. GSAs achieve this by balancing the incoming bookings with the walk-in shop trade to ensure a seamless experience for all confirmed or prospective Bonza customers.

Physical Condition

Applicants should be capable of lifting and manoeuvring bikes and equipment necessary to assist tour and hire guests (loading/carrying bikes, etc.). Maximum lift required is about 25 kg.

Standard Rate

This is a casual position mostly over weekends. The hourly rate is $28.66 with an average of 6 hours worked per day on Saturday and Sunday. Superannuation is calculated at the applicable rate. We provide a comprehensive training program at 100% of the Standard Rate.

APPLICATION INFORMATION
- A brief description of why you want to be a Bonza Guest Service Agent
- Your availability/schedule for at least the next 6 months
- CV with contact information

**Job Type**: Casual

**Salary**: $28.66 per hour

Schedule:

- Weekend availability

Application Question(s):

- Are you available to work weekends?

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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