Guest Service Agent

1 week ago

The Entrance, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Oaks The Entrance Waterfront Suites are looking for a part-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Responsibilities include:

- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay

**Qualifications**
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a full time basis, including weekends and public holidays

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

  • Guest Service Agent

    1 week ago

    The Entrance, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    2 weeks ago

    The Rocks, Australia The Sebel Chatswood Full time

    The Sebel Quay West Suites Sydney is currently seeking a dedicated and enthusiastic Guest Service Agent to join our friendly Hotel teams on a Full Time basis. THE HOTEL The Sebel Quay West Suites Sydney is based in The Rocks, within walking distance from several public transport options. The Sebel is a luxury apartment hotel with a large number of...

  • Guest Service Agent

    2 weeks ago

    The Rocks, Australia Shangri-La Hotels Full time

    Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, 4 food & beverage outlets and 18 functions rooms. As a **Guest Service Agent**, you will provide all hotel guests and patrons with professional,...

  • Guest Service Agent

    7 days ago

    The Rocks, Australia Shangri-La Hotels Full time

    Shangri-La Sydney is the city’s leading luxury hotel, perfectly positioned in the historic Rocks district between the iconic Sydney Opera House and Harbour Bridge. With 565 spacious rooms and suites, 4 vibrant dining outlets, and 18 stunning function spaces, we pride ourselves on delivering unforgettable experiences for our guests. We’re on the lookout...

  • Service Centre Agent

    1 day ago

    The Rocks, Australia Shangri-La Hotels Full time

    **Shangri-La Sydney is looking for a skilled and cheerful Service Centre agent to join our Reservations team.** **About Us** Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guest rooms and suites, 4 food & beverage...

  • Service Centre Agent

    24 hours ago

    The Rocks, Australia Shangri-La Sydney Full time

    **Join the prestigious team at Shangri-La Sydney as a Service Centre Agent within our Reservations team. Located in the heart of the historic Rocks district, our luxury hotel boasts 564 spacious guest rooms and suites, 4 food & beverage outlets, and 18 function rooms.** **As a Service Centre Agent, you will play a pivotal role in delivering exceptional...

  • Front Desk

    24 hours ago

    The Rocks, Australia Piknic Full time

    Benefits We are a multi-national, quality employer with a cohesive and strong work culture. We are seeking individuals who desire stability and like to develop a connection to our many Club Members and Hotel Guests. We are located between Town Hall Station and St James Station, Sydney CBD. The role will require applicants to be available to work mornings,...

  • EN - Maintenance Agent-Technician

    3 weeks ago

    The Range, Australia Novotel Hotels Full time

    Overview We are seeking a detail-oriented and efficient Maintenance Agent-Technician to join our team in Rowland Flat, Australia. In this role, you will be responsible for ensuring the safety, functionality, and overall maintenance of our property's facilities and equipment. As a collaborative team member, you will work closely with various departments to...

  • Guest Services Department Host

    2 weeks ago

    The Rocks, Australia 6 Head Full time

    Guest Services Department/Reservations Host We pride ourselves on creating innovative hospitality concepts for discerning diners. Our success lies with our PEOPLE; it is through them that we continue to grow and lead the market in quality and service. Located in the heart of Sydney CBD, 6 HEVD is The Rocks’ latest prestigious steakhouse that is known for...

  • EN - Maintenance Agent-Technician

    3 weeks ago

    The Barossa Council, Australia Novotel Hotels Full time

    OverviewWe are seeking a detail-oriented and efficient Maintenance Agent-Technician to join our team in Rowland Flat, Australia. In this role, you will be responsible for ensuring the safety, functionality, and overall maintenance of our property's facilities and equipment. As a collaborative team member, you will work closely with various departments to...