Guest Service Agent

18 hours ago

The Rocks, Australia Shangri-La Hotels Full time

Shangri-La Sydney is the city’s leading luxury hotel, perfectly positioned in the historic Rocks district between the iconic Sydney Opera House and Harbour Bridge. With 565 spacious rooms and suites, 4 vibrant dining outlets, and 18 stunning function spaces, we pride ourselves on delivering unforgettable experiences for our guests.

We’re on the lookout for a passionate and polished Guest Service Agent to be the face (and voice) of Shangri-La. In this role, you’ll be at the heart of our guest journey—whether it’s warmly welcoming someone at check-in, answering calls with a smile in your voice, or going the extra mile to make a stay truly special.

**What you’ll be doing**:

- Creating a memorable first impression by warmly welcoming guests and ensuring a smooth check-in/check-out experience.
- Managing incoming calls with professionalism and cheer, ensuring every request is handled promptly and accurately.
- Anticipating guest needs (from special occasions to dietary preferences) and delivering thoughtful, personalised touches.
- Liaising with colleagues across the hotel to guarantee seamless service at every step.
- Maintaining accurate guest profiles and ensuring every detail is up-to-date in Opera PMS.
- Handling requests and resolving issues with initiative, care, and a genuine desire to delight.
- Staying confident and calm under pressure—even during busy shifts or unexpected situations.

**What we’re looking for**:

- Previous experience in a similar role within a hotel environment.
- Strong knowledge of Opera PMS (or quick to learn).
- A natural multitasker with excellent communication skills.
- Someone who thrives under pressure and keeps a cool, professional approach.
- Flexibility to work on a rotating roster—including overnights.
- Full-time availability.

**What’s in it for you**:

- An hourly wage in line with the **HIGA Award 2020 (Front Office Grade 3 classification)**.
- The opportunity to work in one of Sydney’s most prestigious luxury hotels.
- A supportive, dynamic team environment where no two days are the same.
- Career growth and development opportunities with an internationally renowned brand.

If you’re passionate about creating memorable guest experiences and want to grow your career in luxury hospitality, we'd love to hear from you

  • Guest Service Agent

    6 days ago

    The Rocks, Australia Shangri-La Hotels Full time

    Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, 4 food & beverage outlets and 18 functions rooms. As a **Guest Service Agent**, you will provide all hotel guests and patrons with professional,...

  • Guest Service Agent

    3 weeks ago

    The Rocks, Australia Shangri-la Hotels and Resorts Group Full time

    Shangri-La Sydney is the city’s leading luxury hotel, perfectly positioned in the historic Rocks district between the iconic Sydney Opera House and Harbour Bridge. With 565 spacious rooms and suites, 4 vibrant dining outlets, and 18 stunning function spaces, we pride ourselves on delivering unforgettable experiences for our guests. We’re on the lookout...

  • Guest Service Agent

    1 week ago

    The Entrance, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    1 week ago

    The Entrance, Australia Jobs for Humanity Full time

    **Company Description** Company Name: USD 437 Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the...

  • Guest Service Agent

    2 weeks ago

    Council of the City of Sydney, Australia Event hospitality & entertainment Limited Full time

    Guest Service Agent - Rydges North Sydney Rydges North Sydney is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT As market-leading experience creators, we bring to...

  • Urgent Search! Rydges Camperdown

    7 days ago

    Council of the City of Sydney, Australia Event hospitality & entertainment Limited Full time

    Rydges Camperdown - Casual Guest Service Agent 9 Missenden Rd, Camperdown NSW 2050, Australia Title: Casual Guest Service Agent Position Overview: To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the...

  • Guest Experience Administrator

    6 days ago

    The Rocks, Australia Hunter St. Hospitality Full time

    Access to Courses & Upskilling Programs via a Learning Management System - Paid Community Service Leave | Mental Health Programs - 25% Food & Beverage Discount l Weekly Payroll We are seeking a Full Time **Guest Experience Administrator** to join Pacific Hunter Group, where you will play a key role in delivering outstanding guest experiences across multiple...

  • High Salary! Guest Service Agent

    3 weeks ago

    Council of the City of Sydney, Australia Event hospitality & entertainment Limited Full time

    Rydges Cronulla is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT As market-leading experience creators, we bring to life some of the best-known brands and...

  • ▷ Apply Now: Guest Service Agent

    2 weeks ago

    Council of the City of Sydney, Australia Operations Full time

    About Capella Hotels and Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Guest Services Agent Expression of Interest

    2 weeks ago

    Council of the City of Sydney, Australia Virgin Australia Airlines Full time

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...