Lending Officer

Overview

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A Little About Capricorn

We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top. Beyond that, our Members can access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.

Role Purpose

As a Lending Officer, you will oversee the full lifecycle of loan and GO3 applications. Your focus will be on accurate assessment, timely processing, and ensuring all approval conditions are met. You'll also support broader team operations and contribute to a high-performing, member-focused environment.

Key Accountabilities

• Lending Processing
  • Assess and process loan applications and maintenance requests with precision.
  • Ensure all tasks are completed within agreed turnaround times and service level targets.
• Regulatory Compliance and Reporting
  • Maintain strict compliance with relevant legislation, contracts, and internal policies, with particular attention to AML requirements in Australia and New Zealand.
  • Keep documentation and process manuals current and aligned with business practices.
  • Operate data management systems in accordance with company procedures.
• Member Satisfaction
  • Deliver outstanding service to meet Voice of Member (VOM) targets and uphold our "Best in Class" satisfaction standards.
  • Resolve application issues efficiently through collaboration with sales teams and members, escalating when necessary.
  • Maintain excellence in service across all stakeholder interactions.

Skills, Knowledge, and Attributes

• Strong stakeholder management and relationship-building abilities.
• Clear and effective communication across diverse internal and external audiences.

Experience

• Up to 2 years' experience in a lending or finance-related role.
• Proven track record in delivering high-quality service in credit application processing.

Qualifications

• Certificate IV or higher in Financial Services.

A little on life at Capricorn

Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do. Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life's most important times, we support both parents' leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

Sound like you'd be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers

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