Technical Lead, Lending

Technical Lead, Lending

**About the role**The Tech Lead, Lending will provide technical leadership and guidance to the Product Originations team in the design, development, maintenance, support, and enhancement of customer-centric lending and document-management platforms. You will collaborate closely with team members within the Product Originations team, as well as those from across the organisation that support origination processes (e.g. Credit Risk, Products etc.). You will become the team's 'go to' person for anything that requires additional technical expertise and work very closely with the Leader, Lending & ECM role to create engagement across the team and help other teams engage with us appropriately.

**Responsibilities**:

- Technical Leadership: provide expert technical leadership and guidance to the development team and leadership of the Product Originations team. This may be in the form of advice on operational activities incl. incidents, problem resolution and advisory to integration projects.
- Solution Architecture: collaborate with architects and other stakeholders to design scalable, reliable, and secure member platform solutions that meet business requirements, strategic goals and security and compliance requirements.
- Technical Mentoring: provide mentorship and guidance to junior team members, fostering their technical growth and promoting knowledge sharing within the team.
- Technical Documentation: create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, technical standards and guidelines, support documentation and system documentation, to ensure clarity and maintainability of customer platform solutions.
- Performance Optimisation: identify performance bottlenecks and areas for improvement within member platforms, collaborating with the team to implement optimisation strategies.
- Quality Assurance: collaborate to define testing strategies, perform code reviews, and ensure the delivery of high-quality customer platform solutions.

**About you**

**Knowledge and Experience**
- Extensive experience in a leadership role of IT operations in financial services sector.
- Experience in configuring or managing a Loan Origination System (LOS) and how the end-to-end personal and residential lending process can be modelled using technology.
- Experience with third-party integrations to supplement the lending process (e.g., credit bureau interactions, comprehensive decisioning, property valuations etc.).
- Experience leading people (internal staff and vendor partners) in software development or system configuration efforts. Experience handling incoming and outgoing escalations where required.
- Expertise in managing incidents, problem and change management using ITIL standards.
- Experience with solution design, software development and integration projects.
- Prior experience designing, delivering and/or maintaining complex technical solutions and the ability and experience of identifying and resolving complex technical issues.

Desirable (Not necessary but will be highly regarded)
- Technical familiarity with current and/or future-state (preferred) systems is beneficial.
- Working knowledge of Servicenow, Jira and Confluence.
- Familiarity with multiple delivery methodologies and the ability to adapt to the selected project methodology.
- Experience working closely with Enterprise Content Management (ECM) platforms such as IBM FileNet or Hyland OnBase and how these supplement the LOS and business outcomes.

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver posi