Operations Associate

Equifax North Sydney, New South Wales, Australia

Join or sign in to find your next job

Join to apply for the Operations Associate role at Equifax

Equifax North Sydney, New South Wales, Australia

1 week ago Be among the first 25 applicants

Join to apply for the Operations Associate role at Equifax

Get AI-powered advice on this job and more exclusive features.

Work Location - Sydney ONLY

We're looking for an Operations Associate to join our dynamic team and play a pivotal role in ensuring smooth and effective service delivery. This role offers a unique opportunity to blend customer engagement with essential backend processing, all while contributing to vital process improvement initiatives.

Work Location - Sydney ONLY

We're looking for an Operations Associate to join our dynamic team and play a pivotal role in ensuring smooth and effective service delivery. This role offers a unique opportunity to blend customer engagement with essential backend processing, all while contributing to vital process improvement initiatives.

What You'll Do

As an Operations Associate, you'll be part of a collaborative team responsible for providing outstanding service to our customers. Your primary focus will be on the fulfilment of requests and processes across a diverse range of products.

• Engage with customers primarily through email and some phone interactions to resolve inquiries, fulfil requests, and complete tasks accurately.
• Effectively communicate and resolve customer issues within tight timeframes, demonstrating a strong ability to manage conflicting priorities.
• Play a crucial role in our continuous improvement objectives by proactively identifying and implementing opportunities to enhance operational efficiency and customer satisfaction. You'll gain valuable process improvement exposure in a practical setting.
• Act as a key representative of the fulfilment team when interacting with internal stakeholders, assisting with issue resolution and the successful implementation of new processes.
  
  

What Experience You Need

• Minimum 2 years of experience in a customer service or operations processing role.
• Exceptional attention to detail in daily tasks and investigations.
• Exceptional critical thinking skills
• Proven ability to identify and solve problems through analysis and planning.
• Proven ability to meet and exceed KPIs.
• Confident and articulate communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Strong analytical ability in a customer-focused environment, with the capacity for business advisory.
• A genuine customer-focused approach with the ability to establish strong rapport.
• Excellent judgment and decision-making capabilities.
• Strong active listening skills.
• Demonstrated confidence in development and maintenance of strong relationships with Internal and External Stakeholders.
• Resilient with a proven ability to remain calm and effective under pressure.
• Team-oriented, readily collaborating and working with others to achieve shared goals.
  
  

What could set you apart

• A Bachelor's degree (preferred).
• Experience in the Collections and Recovery space is a significant plus.
• Working experience in the Financial Services and Insurance industry is desirable.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service

Referrals increase your chances of interviewing at Equifax by 2x

Get notified about new Operations Associate jobs in North Sydney, New South Wales, Australia.

Fulfilment Operations Coordinator - Full Time

Sutherland, New South Wales, Australia 2 hours ago

Parramatta, New South Wales, Australia 2 days ago

Sutherland, New South Wales, Australia 2 weeks ago

Sutherland, New South Wales, Australia 2 weeks ago

Operations Coordinator | Full-Time | Pitt Street

North Sydney, New South Wales, Australia A$70,000.00-A$130,000.00 6 days ago

Sydney, New South Wales, Australia 2 hours ago

Sutherland, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Surry Hills, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 20 hours ago

Sydney, New South Wales, Australia 3 weeks ago

Operations Analyst, Amazon Business Operations

Sydney, New South Wales, Australia 2 weeks ago

Darlinghurst, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia A$55,000.00-A$80,000.00 2 months ago

Sydney, New South Wales, Australia 2 weeks ago

St Leonards, New South Wales, Australia 1 day ago

Homebush, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Traineeship in International Freight Forwarding - Administration

Sydney, New South Wales, Australia 3 months ago

Sydney, New South Wales, Australia 9 hours ago

Customer Experience & Operations Coordinator

St Leonards, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 4 days ago

Kingsgrove, New South Wales, Australia 2 weeks ago

Manly, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Parramatta, New South Wales, Australia A$45.00-A$45.00 1 week ago

Centennial Park, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---