Hardship And Operational Support Officer

4 days ago

Melbourne, Victoria, Australia Buscojobs Full time
ICT Support Technician (Customer Support)

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based in Moorabbin (VIC), is actively seeking an ICT Support Technician (Customer Support) to join their team on a full-time, permanent basis. Prolim Technologies in Australia specializes in Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to enhance innovation, efficiency, and profitability for businesses across the ANZ region.

The role involves providing support, education, and guidance in deploying and maintaining clients' computer infrastructure. You will diagnose and resolve technical issues, contributing directly to clients' engineering and product development success.

Main Responsibilities:
  1. Responding to inquiries and providing technical assistance for PLM, CAM, and CAD software and hardware issues.
  2. Supporting clients with Siemens PLM solutions, ensuring timely resolution of user issues.
  3. Determining software and hardware requirements for effective solutions.
  4. Diagnosing and resolving system problems related to software functionality, data access, and workflows.
  5. Installing, configuring, and maintaining PLM system infrastructure, including applications like Teamcenter.
  6. Developing user training sessions and creating technical documentation.
  7. Collaborating with users and engineers to resolve complex technical issues.
Must Have:
  • Bachelor's degree in Mechanical Engineering, Information Technology, or a related field.
  • Demonstrated experience in PLM software support, with a minimum of X years (specific years to be added).
Skills Required:
  • Expertise in PLM implementation and support, especially with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
  • Proficiency in CAD software, particularly Solid Edge and NX for Design, including Mold Wizard, and Rhino.
  • In-depth knowledge of PLM modules such as Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, HTML.

The successful candidate will receive an annual salary of $80,000 - $90,000 plus bonus and superannuation. Only shortlisted candidates will be contacted.

#J-18808-Ljbffr

  • Operations Support Officer

    3 weeks ago

    Melbourne, Victoria, Australia Afterpay Full time

    Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded five...

  • Enhanced Care Officer

    7 days ago

    Melbourne, Victoria, Australia Telstra Full time $80,000 - $120,000 per year

    Employment TypePermanentClosing Date21 Aug :59pmJob TitleEnhanced Care OfficerJob SummaryAs a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers' experience. You directly contribute to the retention and growth of customers by being a key interface within...

  • Professional Claims Support Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeClaims Full time

    Claims ManagerWe are seeking a skilled Claims Manager to join our team. As a key member of our team, you will be responsible for providing high-quality support for superannuation enquiries.In this role, you will work closely with our team to manage a portfolio of total permanent disability, income protection, death, and terminal illness claims. You will also...

  • Customer Support Associate

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $90,000

    Job Title: Customer Support AssociateWe are seeking a skilled and empathetic individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service, guiding customers through the account hardship process, and ensuring all actions comply with policy and legislative guidelines.About the...

  • Account Support Professional

    21 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $73,000

    Job Role:We are looking for a professional to provide high-quality customer service, empathizing with customers in challenging situations.Key Responsibilities:Offer guidance to customers contacting us about their accounts and hardship assistance processes.Evaluate and process hardship applications received through various channels and advisors.Complete...

  • Parish Support Officer

    3 weeks ago

    Melbourne, Victoria, Australia Catholic Archdiocese of Melbourne Full time

    Join to apply for the Parish Support Officer role at Catholic Archdiocese of Melbourne3 days ago Be among the first 25 applicantsJoin to apply for the Parish Support Officer role at Catholic Archdiocese of MelbourneGet AI-powered advice on this job and more exclusive features.RowvilleParish Support Officer St Simon the Apostle Parish, RowvillePart Time | 24...

  • Parish Support Officer

    3 weeks ago

    Melbourne, Victoria, Australia Catholic Archdiocese of Melbourne Full time

    Join to apply for the Parish Support Officer role at Catholic Archdiocese of Melbourne3 days ago Be among the first 25 applicantsJoin to apply for the Parish Support Officer role at Catholic Archdiocese of MelbourneGet AI-powered advice on this job and more exclusive features.RowvilleParish Support Officer St Simon the Apostle Parish, RowvillePart Time | 24...

  • Office Manager

    4 days ago

    Melbourne, Victoria, Australia Labour Support Group Full time

    The ClientVIITE Pty Ltd, trading as Victorian International Institute of Technical Education, is a registered organisation that with several campuses located across Australia.The RoleThe position for hire is an Office Manager and will be for a full time basis set between $80,000 to $90,000 per annum, and will be based at their Melbourne CBD office.The...

  • Office Manager

    4 days ago

    Melbourne, Victoria, Australia Labour Support Group Full time

    The ClientVIITE Pty Ltd, trading as Victorian International Institute of Technical Education, is a registered organisation that with several campuses located across Australia.The RoleThe position for hire is an Office Manager and will be for a full time basis set between $80,000 to $90,000 per annum, and will be based at their Melbourne CBD office.The...

  • Customer Support and Administration Officer – Finance

    3 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    Customer Support and Administration Officer – RACV FinanceJoin to apply for the Customer Support and Administration Officer – RACV Finance role at RACVCustomer Support and Administration Officer – RACV FinanceJoin to apply for the Customer Support and Administration Officer – RACV Finance role at RACVGet AI-powered advice on this job and more...