Hardship And Operational Support Officer

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
ICT Support Technician (Customer Support)

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based in Moorabbin (VIC), is actively seeking an ICT Support Technician (Customer Support) to join their team on a full-time, permanent basis. Prolim Technologies in Australia specializes in Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to enhance innovation, efficiency, and profitability for businesses across the ANZ region.

The role involves providing support, education, and guidance in deploying and maintaining clients' computer infrastructure. You will diagnose and resolve technical issues, contributing directly to clients' engineering and product development success.

Main Responsibilities:
  1. Responding to inquiries and providing technical assistance for PLM, CAM, and CAD software and hardware issues.
  2. Supporting clients with Siemens PLM solutions, ensuring timely resolution of user issues.
  3. Determining software and hardware requirements for effective solutions.
  4. Diagnosing and resolving system problems related to software functionality, data access, and workflows.
  5. Installing, configuring, and maintaining PLM system infrastructure, including applications like Teamcenter.
  6. Developing user training sessions and creating technical documentation.
  7. Collaborating with users and engineers to resolve complex technical issues.
Must Have:
  • Bachelor's degree in Mechanical Engineering, Information Technology, or a related field.
  • Demonstrated experience in PLM software support, with a minimum of X years (specific years to be added).
Skills Required:
  • Expertise in PLM implementation and support, especially with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
  • Proficiency in CAD software, particularly Solid Edge and NX for Design, including Mold Wizard, and Rhino.
  • In-depth knowledge of PLM modules such as Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, HTML.

The successful candidate will receive an annual salary of $80,000 - $90,000 plus bonus and superannuation. Only shortlisted candidates will be contacted.

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