Operational Support Officer

3 weeks ago

Melbourne, Victoria, Australia MYER Full time

Join to apply for the Operational Support Officer role at MYER.

Myer is looking for an Operational Support Officer to be responsible for optimising store procedures and systems to enhance the customer experience and drive operational efficiency. This includes managing key programs such as MyWallet and CFC, overseeing daily sales and compliance reporting, supporting projects through to business-as-usual, and delivering actionable business insights. You will also play a key role in stakeholder engagement, providing operational support and facilitating communication between stores and third parties.

Overview

Role: Operational Support Officer – Myer

Responsibilities
  • Reviews and drives continuous improvement in store procedures
  • Prepares business metrics and reviews monthly
  • Manages the store incentives & customer program – MyWallet/CFC
  • Manages the distribution of daily sales and compliance reporting
  • Manages internal business presentations (trade and leadership briefings)
  • Manages provision of operational support, investigations, and advice on effective solutions
  • Establishes meaningful and productive relationships with internal and external stakeholders to drive the right outcome for the business
  • Coordinates communication between third parties and stores to drive desired operational outcomes
  • Advises projects on retail requirements and supports transition of projects to BAU
About you / Qualifications
  • Minimum 2 years leadership
  • Retail operational experience
  • Strong attention to detail
  • Clear written and verbal communication skills
  • Flexibility and adaptability to business change
  • Perform tasks urgently within tight timescales where required
  • Demonstrated knowledge of all Microsoft Office programmes, utilisation of inhouse IT
Benefits
  • Generous team member discounts on all Myer products, including team-member exclusive discounts
  • Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
  • A supportive leadership and team network to set you up for success
  • Career growth and succession opportunities across the business
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: General Business
  • Industry: Retail Apparel and Fashion

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase. At Myer, we're all about making your work life meaningful and offering balance and flexible options to help you thrive.


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