Operational Support Officer

3 weeks ago

Melbourne, Victoria, Australia Specsavers Full time
Overview

Operational Support Officer role at Specsavers. 14 month fixed term contract in the Audiology department. Hybrid work; based at Support Office in Port Melbourne when not remote. You will be the go-to person for audiology-related inquiries, manage the general audiology inbox, and support Audiology Partners and Support Office with various tasks.

Responsibilities
  • Manage general audiology inbox and act as first point of contact for queries and escalations
  • Coordinate audiology induction programs
  • Set up system access for new store openings
  • Distribute reports accurately within tight deadlines
  • Support Audiology Partners and Support Office with audiology-related questions and tasks
Qualifications / Skills
  • Proven track record of delivering outstanding customer service
  • Strong problem-solving skills
  • Excellent written and verbal communication
  • A keen eye for detail
  • Retail or Audiology experience is a bonus, but not essential
About Specsavers

Specsavers are rated the market leader for eye tests, retailer of choice for contact lenses and growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care.

Specsavers believes a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work. Our flexible working approaches support different lifestyles to balance career with other priorities.

Applicants for the role are required to have current working rights as per relevant government legislation.

Perks
  • Quarterly bonus scheme
  • Two free pairs of glasses each year
  • On-site free parking
  • Birthday, Volunteer, Professional Development and Paid Parental Leave
  • Fully funded social club – provides a wide range of activities throughout the year

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