Receptionists/Relionships Manager

4 weeks ago

Melbourne, Victoria, Australia at Full time

An outstanding opportunity has become available in our portfolio for a Resident Relations Manager to join a growing and leading FM company in Melbourne.

Reporting to the on site Building Manager, you will be responsible to contribute to the overall business objectives of a prestigious residential apartment complex by effectively supervising the residential requirements of the complex. With onsite 24/7 concierge team to assist with all the requirements of a prestigious residential building—your team is waiting for you

The successful applicant will ensure all residents' needs, queries and problems are anticipated and resolved. We are looking for an admin wiz—emails, databases and phone etiquette of the highest standard

The Role

As a Resident Relations Manager you will be required to:

  • Implement new standards and procedures.
  • Be the first point of contact for all residential queries, compliments, complaints, move in/outs, key ordering and communications.
  • Coordinate the requirements of residents and be a listening ear to their needs.
  • Work with Building Management on the operational needs of the complex.
The Requirements
  • Excellent written and verbal communication skills with the ability to deal with people at all levels in an organization.
  • Thorough follow up, strong attention to detail and problem solving skills.
  • Resilient, with the ability to achieve and excel under pressure.
  • Impeccable level of personal presentation.
  • Competent computer, MS Office and Outlook skills—in particular database updates via Excel and BuildingLink.

This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. This is a highly rewarding role with a customer service focus.

Hours

Monday–Friday 8:30am–5pm or similar.

Includes onsite carpark, uniforms and onsite training.

Salary is $70,000–$75,000 plus benefits (superannuation, leave entitlements, insurances etc) for the right candidate.

If this role sounds like you and you are wanting to be part of a new and exciting career in the FM industry—please apply now.

Note: Only successful applicants will be contacted.


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