User Experience Researcher

3 days ago

Melbourne, Victoria, Australia Agoda Full time
Overview

User Experience Researcher (Bangkok-based, Relocation provided) – Agoda

Join to apply for the User Experience Researcher role at Agoda.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our employees foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Role summary

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings inform product design, user experience, product direction, market strategy or similar, contributing to Agoda's business success.

Responsibilities
  • Demonstrates critical thinking beyond explicit business requests
  • Functions independently in all operational research tasks
  • Leads core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication
Qualifications
  • Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
  • 7+ years of relevant experience in consumer-facing business domains
  • Comfortable with planning, scoping, conducting, analyzing and communicating research
  • Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, usability testing, etc.)
  • Experience with quantitative research (metrics, surveys, sampling, statistics)
  • Experience in evaluating, negotiating, and working with external research vendors
  • Ability to describe user problems and business opportunities to a variety of stakeholders using both quantitative and qualitative data
  • Strong storytelling and communication skills; fluency in English
  • Collaborative work style in a dynamic, data-driven environment
  • Knowledge of data compliance and ethics in research activities
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Technology, Information and Internet
Equal Opportunity

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We provide equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We may keep your application on file for future vacancies and you can request removal of your data at any time as described in our privacy policy.


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