Customer Success: Research

2 weeks ago

Sydney, New South Wales, Australia Heatseeker Full time
Customer Success: Research & Experimentation Specialist (Australia)Customer Success: Research & Experimentation Specialist (Australia)

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Are you a consultant, growth marketer or market researcher who thrives at the intersection of data, experimentation, and customer relationships? Do you want to move into a role where you can help enterprise teams run smarter tests and make better decisions, faster?

Heatseeker is the world's first AI-powered market experiments platform, built for teams who want to replace guesswork with evidence.

We help large companies validate messaging, value propositions, and go-to-market strategies through rapid, quant-based experiments—no more relying on dated research or gut feel. We're hiring our first Customer Success Manager (CSM) in Australia.

This role blends high-level strategy with hands-on execution. You'll partner with some of the world's most ambitious brands to help them use Heatseeker to uncover what really works—and what doesn't.

What You'll Do:

  • Onboard and guide customers – Support enterprise clients from day one through scaling their experimentation efforts.
  • Coach teams on experiment design – Help customers run smarter tests and interpret the results with confidence.
  • Deliver real impact – Turn test outcomes into clear recommendations for GTM, messaging, or product direction.
  • Collaborate cross-functionally – Share feedback with product, help refine sales motions, and contribute to our overall growth strategy.

What You Bring:

  • A background in management consulting or research and experimentation - you bring structure, strategic thinking, and know how to drive results.
  • Confidence working with data and growth strategies.
  • Experience working with or supporting enterprise clients.
  • An ability to translate technical detail into business impact.
  • Sydney based - ability to be in office in a hybrid capacity.

This is a unique opportunity to build out customer success for a fast-growing Martech AI company. If you're energized by helping customers succeed—and love working in an early-stage, fast-moving environment—we want to meet you.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting
  • IndustriesSoftware Development and Marketing Services

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