Customer Success Manager

3 days ago

Sydney, New South Wales, Australia Commerce Full time
Overview Senior Talent Acquisition Recruiter at Commerce | We\'re Hiring We are looking for a Scaled Customer Success Manager.
This is a hybrid role in Sydney, Australia.
As a Scaled Customer Success Manager, you will represent Commerce while advising our e Commerce merchants, provide industry-leading advocacy, drive client revenue growth, and help our clients Sell More.
Note: This is a hybrid role in Sydney, Australia and requires 2 days in office and 3 days working from home.
What You\'ll Do Be a trusted advisor, and drive adoption of partner and product solutions that provide value for merchants through consultative selling techniques.
Advise merchants on best practices to optimize their user experience, recommending apps, integrations, features, services, and partners that best align with goals and objectives.
Responsible for driving revenue retention, upsells, and cross-sells within the pool of Enterprise Accounts.
Use consultative selling techniques to provide value to merchants while recommending appropriate solutions to grow their business.
Drive revenue for identified products, services, and solutions and improve retention rates through outbound cross-sell activities with merchants and strategic partners.
Research and understand client industries and businesses to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes.
Develop a thorough understanding of Big Commerce products, services, and value proposition, and the attributes of our most successful merchants.
Lead the resolution of key issues impacting customers and lean on leadership for support and guidance.
Develop and maintain accurate forecasts and detailed notes of all

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