Senior Case Manager

4 weeks ago

City of Moreton Bay, Australia Super Retail Group Full time

Senior Case Manager - Employment Relations | 2 Roles Available Permanent & 18-Month Max Term Opportunities

Join to apply for the Senior Case Manager - Employment Relations | 2 Roles Available Permanent & 18-Month Max Term Opportunities role at Super Retail Group

Senior Case Manager - Employment Relations | 2 Roles Available Permanent & 18-Month Max Term Opportunities

1 day ago Be among the first 25 applicants

Join to apply for the Senior Case Manager - Employment Relations | 2 Roles Available Permanent & 18-Month Max Term Opportunities role at Super Retail Group

Are you a confident communicator with a sharp sense of fairness and a passion for people? Super Retail Group is looking for two experienced Senior Case Managers to join our high performing, well respected Workplace Relations team — one in a permanent capacity and the other on an 18-month parental leave contract.

Why Join SRG…. At Super Retail Group (home To Iconic Brands Like Rebel, Supercheap Auto, BCF And Macpac), You'll Be Part Of a Values-led Business With a Genuine Commitment To Wellbeing, Inclusion, And Continuous Growth. You'll Get To

Work on high-profile, meaningful employee relations matters
Build and guide the capability of both leaders and fellow case managers
Be a key voice in shaping and delivering ER projects and initiatives
Thrive in a high-performing, supportive and fast-paced team

What You'll Be Doing: As a Senior Case Manager, you'll provide expert advice, drive case management excellence, and lead best practice processes across a wide range of matters including:

Complex misconduct investigations – from Respect@Work and whistleblower reports to mental health-related concerns
Coaching People Leaders and mentoring case managers to grow capability and confidence
Representing SRG externally on employment-related matters
Partnering with assigned business portfolios to build trust and provide strategic ER guidance
Leading and contributing to projects that improve systems, policies, and leader support
Maintaining gold-standard compliance in ER records and documentation

Who We're Looking For: You're a pro at staying calm under pressure, with the ability to make confident, fair, and timely decisions. You're also a natural coach and mentor who enjoys seeing others succeed. You bring:

Proven experience in complex ER case management (e.g., sexual harassment, bullying, discrimination and whistleblower complaints)
Strong working knowledge of Australian (and ideally NZ) employment law and ER frameworks
Exceptional communication skills – clear, concise, and empathetic
A collaborative, adaptable mindset – open to learning, feedback and pivoting when needed
Experience supporting mental health-related cases and applying procedural fairness
High attention to detail with sound administration and record-keeping abilities
Bonus if you've worked in retail, used SAP, or have experience in reporting and project work
Project management exposure and ER reporting experience

Ready to be part of something bigger? Apply now to join a team that champions fairness, empowers leaders, and supports thousands of team members across Australia and New Zealand.

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeContract

Job function

Job functionOther
IndustriesRetail

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Caboolture, Queensland, Australia 1 week ago