Client Success Manager

4 days ago

Sydney, New South Wales, Australia Cxnpl Full time

Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.

Constantinople's state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on their customers and the business of banking.

The Role
  • Client Onboarding Leadership: Take charge of the end-to-end implementation process for our fully-managed platform service. Collaborate closely with internal teams to provide comprehensive support to clients during their onboarding journey.
  • Client Relationship Ownership: Serve as the primary point of contact for our clients, building and maintaining trusted advisor relationships. You will be the client's go-to person for all inquiries and support.
  • Project Management Excellence: Develop and execute project and implementation plans, ensuring clear scope definition and adherence to predefined success metrics. Monitor project progress and make necessary adjustments to drive successful outcomes.
  • Scaling Strategies: Contribute to the development of frameworks that support scalability and growth, aligning with the company's go-to-market strategy. Your insights will be essential for expanding our client base effectively.
  • Tools and Process Development: Lead the creation of tools, processes, and documentation that educate clients about our value proposition. This includes detailed information on our target operating model and platform capabilities, ensuring clients have a comprehensive understanding of the benefits our service offers.
Who You Are
  • Proactive Self-Starter: You are a self-starter who takes initiative and is action-oriented. You don't wait for instructions but drive projects forward independently.
  • Adaptability and Progress-Driven: You thrive in an ever-changing environment and prioritize progress over perfection. You have the ability to adapt to new challenges and use both experience and first principles to navigate ambiguous situations, resulting in clear and informed decision-making.
  • Financial Services and Startup Experience: You have a proven track record as an experienced client manager, project manager, or implementation manager, ideally in the financial services industry or within a fintech startup. Candidates with 5+ years of relevant experience will be strongly considered.
  • High-Intensity Environment: You thrive in high-intensity work environments and find satisfaction in collaborating with passionate, hardworking, and supportive teams.
  • Relationship and Project Management: You possess excellent relationship and project management skills, particularly with experience in handling complex implementations. Your ability to manage multiple aspects of a project while maintaining strong client relationships is essential.
  • Effective Communication and Team Player: You excel in communication, with the ability to convey ideas clearly and build strong relationships. You can also influence and collaborate effectively with diverse stakeholders.
  • Passion for Technology: You have a genuine passion for technology and a deep interest in exploring this passion within the dynamic and innovative landscape of a startup environment.
Application Process

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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