Client Success Manager

3 days ago

Sydney, New South Wales, Australia SS&C Advent Full time

Senior Talent Acquisition Specialist @ SS&C Technologies

Client Success Manager

Locations: Sydney

Get To Know Us:

For more than 35 years, SS&C has developed the technology and services to power our clients' success. With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future.

SS&C Technologies Holdings, Inc. is the technology and services that the average person does not see, nor does the end-user know even exists. But, if you have a loan, investments in stock, bonds, mutual funds, or have a 401(k) plan, it's likely our technology and service drive the operations for the companies that work directly with you.

Mission:

SS&C's Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their solutions while maximizing their return on investment. By leveraging a proactive consultative approach, our Relationship Managers bring SS&C's very best ideas, innovations, and capabilities to their portfolio of customers and match these to the customer's business objectives.

Why You Will Love It Here
  • Flexibility: Hybrid Work Model
  • Your Future: Income Protection Insurance & Salary Continuance
  • Work/Life Balance: Generous Bereavement & Compassionate leave
  • Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more
What You Will Get To Do:
  • Proactively identify and prioritize accounts to focus efforts within a defined territory.
  • Develop long-term relationships with your portfolio of assigned customers.
  • Cultivate an understanding of your customers' business requirements and goals.
  • Develop account and engagement plans for SS&C customers.
  • Provide strategic oversight during the entire customer journey.
  • Identify expansion opportunities and collaborate with the sales teams.
  • Work closely with the SS&C Services teams to identify new opportunities.
  • Act as a collaborative partner with the Support teams.
  • Drive the value of SS&C's Community through increasing customer registration and engagement.
  • Be the voice of the customer to various departments.
  • Develop a thorough understanding of the SS&C product suite and industry.
  • Work collaboratively with the Marketing and Sales teams.
What You Will Bring:
  • Extensive direct customer/account management experience.
  • Ability to multi-task and handle complex matters.
  • High degree of organization and efficiency.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and perform effectively.
  • Aptitude for analyzing technical concepts.
  • Demonstrated ability to grow relationships.
  • Excellent interpersonal skills.
  • Prior hands-on working knowledge in the FinTech space.
  • Strong collaboration and team working skills.
  • Willing to travel 15-30%.
  • BA/BS or equivalent degree or related work experience.
Personal Characteristics:
  • Passionate about the success of your customers.
  • Inspirational and energized individual.
  • Passionate about technology and the financial services industry.
  • High performance and passionate about your customers.
  • Collaborative thought-leader.

If you've got what it takes to be a great Relationship Manager and want to work on a hardworking, success-oriented and fun team, then apply today.

SS&C is an equal opportunity employer, committed to a diverse workforce.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service and Sales
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