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Head of Client Success

1 week ago

Sydney, New South Wales, Australia State Street Full time
Role Overview

We are seeking a Client Services Director to join our team. In this role, you will be responsible for developing and implementing strategies to enhance client satisfaction and retention.

You will work closely with internal stakeholders to ensure seamless execution of client projects and provide timely updates on project progress. The successful candidate will possess excellent analytical and communication skills, with a proven track record of managing client relationships and driving business growth.

In addition to your technical skills, you will also need to have excellent problem-solving skills, with the ability to think critically and make informed decisions.

Key Responsibilities
  • Develop and implement client engagement strategies to drive business growth and improve client satisfaction
  • Manage client relationships and identify opportunities to increase revenue and expand existing business
  • Collaborate with internal teams to deliver high-quality projects and services to clients
  • Provide regular updates on project progress and address any concerns or issues raised by clients
  • Maintain accurate records of client interactions and project status