Technical Support Engineer

2 weeks ago

Sydney, New South Wales, Australia Microsoft Full time
Overview

Technical Support Engineer (Messaging Protection-MDO) role at Microsoft. This position is part of the Customer Experience and Success (CE&S) organization, within the Customer Service & Support (CSS) team, focused on delivering customer success and solving technical issues. The role offers flexible work from home options up to 100%.

Microsoft's mission is to empower every person and every organization to achieve more. We value respect, integrity, accountability, and inclusion.

Responsibilities
  • Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • Continuing Proficiency: You develop technical and professional proficiency to resolve customer issues through training and readiness.
  • Product/Process Improvement: You identify potential product defects, escalate appropriately, and contribute to Microsoft product improvements.
Qualifications

Required Qualifications:

  • Bachelor's degree in Computer Science, IT, or related field AND 1+ years of technical support, technical consulting, or IT experience
  • OR 3+ years of technical support, technical consulting, or IT experience
  • OR equivalent experience

CyberDefender Mindset: A proactive, collaborative, and customer-centric approach to anticipate, prevent, and mitigate cybersecurity threats, shifting from reactive issue resolution to active partnership in safeguarding security.

Preferred Qualifications
  • Chinese Proficiency
  • Certifications such as CISSP, CompTIA Security+, ISC2 CC, BTL1/2, GCIC/GCED, GSEC, PSAC, or equivalent
  • Customer Service Foundations or equivalent training/experience
  • Ability to communicate effectively with customer managers and executives on technical and business issues
  • Organization, time management, project management, and negotiation skills
  • 3+ years of experience providing support for enterprise-level premier customers
Messaging Protection
  • Experience or working knowledge of FP/RN, phishing and antimalware
  • 2+ years of experience with Exchange or Office 365 (Exchange Online)
  • Exposure to email threat protection technologies (phishing, malware detection, spam filtering, impersonation detection) preferred
  • Familiarity with Microsoft Defender for Office 365 features (Safe Links, Safe Attachments, quarantine policies) is a plus
  • Understanding of mail flow, anti-spam/anti-phish policies, and ability to interpret message headers to investigate spam or phishing

Security screening: Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Equal Opportunity

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. If you need assistance and/or a reasonable accommodation during the application process, read more about requesting accommodations.


#J-18808-Ljbffr

  • Solar Design Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Electrical Engineer Full time

    OverviewHarvey Norman Commercial Division specialises in the supply of goods & services to project builders, developers, architects and the mining industry. Our clients depend upon Harvey Norman Commercial to supply the best range, the best service and the best prices.We have an exciting opportunity at our Taren Point office for a motivated and driven Full...

  • Solar Design Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Electrical Engineer Full time

    OverviewHarvey Norman Commercial Division specialises in the supply of goods & services to project builders, developers, architects and the mining industry. Our clients depend upon Harvey Norman Commercial to supply the best range, the best service and the best prices.We have an exciting opportunity at our Taren Point office for a motivated and driven Full...

  • Technical Support Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Salt Full time

    Get AI-powered advice on this job and more exclusive features.Recruiting within the spatial, cyber, data and future technologies spaceHiring - Technical Support Engineer12 months contract opportunity- with a high potential to go permLocation: Sydney CBD- hybrid work arrangementsOffering $450/day including superAs a Technical Support Engineer, you will be...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Salt Full time

    Get AI-powered advice on this job and more exclusive features.Recruiting within the spatial, cyber, data and future technologies spaceHiring - Technical Support Engineer12 months contract opportunity- with a high potential to go permLocation: Sydney CBD- hybrid work arrangementsOffering $450/day including superAs a Technical Support Engineer, you will be...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Solax Power Australia Full time

    Direct message the job poster from Solax Power AustraliaEstablished in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.With over 2,800 employees worldwide,...

  • Technical Support Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Eset Full time

    Technical Support Engineer page is loaded## Technical Support Engineerlocations: Sydneytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-05132**Summary**At ESET, our Technical Support Engineers work closely in a team, to support end-user customers, external business partners/resellers and large enterprises in resolving and...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Eset Full time

    Technical Support Engineer page is loaded## Technical Support Engineerlocations: Sydneytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-05132**Summary**At ESET, our Technical Support Engineers work closely in a team, to support end-user customers, external business partners/resellers and large enterprises in resolving and...

  • Technical Support Engineer

    1 week ago

    Sydney, New South Wales, Australia Plenti Full time

    OverviewApplication Support Engineer role at Plenti.Plenti is a fintech lender providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly, delivering better customer experiences and expanding its market share in personal lending, renewable energy, and automotive finance.Plenti is a...

  • Technical Support Engineer

    1 week ago

    Sydney, New South Wales, Australia Plenti Full time

    OverviewApplication Support Engineer role at Plenti.Plenti is a fintech lender providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly, delivering better customer experiences and expanding its market share in personal lending, renewable energy, and automotive finance.Plenti is a...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Genetec Full time

    Technical Support EngineerGet AI-powered advice on this job and more exclusive features.Your team's dynamic:The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the...