Technical Support Engineer

Application Support Engineer role at Plenti.

Plenti is a fintech lender providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly, delivering better customer experiences and expanding its market share in personal lending, renewable energy, and automotive finance.

Plenti is a founder‑led business launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion. The company is fast moving and ambitious, with over 250 people in Australia where individuals can make a difference.

The Technical Support Engineer will be responsible for assisting with internal support processes, owning complex technical problems from diagnosis to resolution, and acting as the link between customer facing staff and engineering teams. The role includes opportunities to contribute to adjacent processes such as incident response.

• Issue resolution: Respond to internal support tickets, provide troubleshooting advice and apply standard resolution tactics, conducting deep investigations where required
• Triage and backlog management: Determine business impact and triage tickets to the appropriate engineering team while managing stakeholder expectations on resolution times
• Advanced Troubleshooting: Investigate and resolve complex technical issues involving applications, APIs, database, and integrations
• Root Cause Analysis: Analyze application logs, query databases (SQL), and reproduce customer environments to identify root causes and document bugs for the engineering team
• Knowledge Creation: Improve support scalability by creating and maintaining internal knowledge base articles, runbooks, and troubleshooting guides

• 3+ years of experience in relevant support roles with proven technical problem‑solving skills
• Bachelor's Degree in a technical field such as Computer Science
• Proven experience working with large Engineering teams
• Strong proficiency with SQL for data analysis and investigation
• Scripting skills for automation (e.g., Python, Bash, PowerShell)
• Familiarity with .NET/C# and ability to read code and execute simple code changes
• Experience with log analysis tools such as Datadog

• Excellent verbal and written communicator
• Able to work autonomously and as part of a team
• Excellent problem‑solving skills and the ability to communicate technical concepts clearly to diverse audiences
• Able to document work items including problem descriptions and requirements

The Technical Support Engineer reports to the Product Support Manager.

Working at Plenti means joining a high‑performing, diverse, customer‑focused, and collaborative team. It's a place where everyone can "make it happen" and share in the results. Plenti offers flexible working, volunteer and study leave, monthly social events, office snacks, company Townhalls, and D&I initiatives to help you connect with colleagues. Plenti is committed to a diverse and inclusive workforce and encourages applicants from all backgrounds, including Aboriginal and Torres Strait Islander people and people with disabilities. When applying, indicate any reasonable adjustments you may need during the interview process so we can accommodate you.

EEO/Accessibility We are an equal opportunity employer. Plenti is an equal opportunity employer and does not discriminate on the basis of protected characteristics.

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology

Referrals increase your chances of interviewing at Plenti. Get notified about new Application Support Engineer jobs in Sydney, NSW, Australia.

Location: Sydney, New South Wales, Australia